Ohio Governor John Kasich criticised United Airlines over a controversial incident where a passenger was dragged off of a plane.
JOHN KASICH: See I think organisations work well when they have a leader that has a vision to take that organisation to a better place. And then you have followers in that organisation that buy in. Now if the leader gets off track why are the followers blindly following? They shouldn’t. And there are leaders within the followers, right? And somebody should have said something, not just in that, but in so many things. You know, Wells Fargo, there’s a perfect example, opening phony accounts. Now there were people inside that organisation that complained, but the managers didn’t listen. So, I think what we need to do is realise that values matter, that the virtues good … anybody who talks about these kinds of things can be hoisted on their own self-righteous petard, that’s, you can google that. Here’s the thing, we’re all hypocrites. We all say one thing and do another but why don’t we try to do what we say more than what we don’t. And so, when I look at United, I see a break down throughout that company but not just a guy at the top, but I think also the people that were there that day saying “you know, that’s not the way to treat a human being.” My wife says that the problem is John when you ask people to speak up and they have mortgages and kids it’s tough, and it is tough, but maybe that’s why the managers and leaders within an organisation need to stand up. And the reason why this went viral is because people feel like nobody cares about them right? “Oh I’m just a passenger on a plane, I’m a widget they’re going to yank me off” you know and people are now saying “that’s not right.” See, if there is a growing sense in this country that this being disconnected is not good and there’s also some people that are staying in their silos who don’t want to come out but we have to pull them out and we have to pull ourselves together again.
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