JetBlue recently moved to a gleaming new office in Long Island City, Queens, NY. At 200,000 square feet and with over 1,000 employees taking up 2 1/2 floors, it is a big space!Designed in the spirit of JetBlue’s Terminal Five at JFK, there is a definite airport feel around the workplace. But for an airport theme, it’s pretty first-class.
When you arrive at the JetBlue office, the first thing you notice is this huge logo outside the entrance.
Got a flight to catch? Check live flight times for JetBlue planes right in the office. It goes well with the office's airport terminal theme.
Conference rooms are named after major JetBlue destinations. Floor 7 is West Coast cities, Floor 6 is East Coast, and Floor 5 is for International destinations.
Floors are divided into sections and there are maps throughout. Which is helpful because the office is big.
The office features cubicles but lots of open space and natural light. Everyone Manager and below works in a cubicle, anyone Director and above works in an office (all offices are the same size). It is all about egalitarianism at JetBlue.
Clemente Montalvo has been working at the company for two years as a Repairs Coordinator (helping schedule and arrange repairs going to and from suppliers and other business partners).
The SOC! Systems Operations centre. This is like central command for JetBlue's planes, and the crew here works around the clock to make sure JetBlue flights are moving smoothly.
Our tour guide for this section of the visit was Systems Operations centre Manager on Duty Randall Ali. He has been with JetBlue for 10 years and knows everything there is to know about its operations.
But just in case he (or anyone else in the SOC) forgets what a piece of equipment on a plane looks like they have these diagrams for reference.
This area is the Air Traffic Controller of the SOC. These guys deal with the FAA at the airports, especially JFK and Boston. John Gallego (on right) explains that they do everything they can to make sure planes are able to land and take off on time.
In another section of the SOC are people handling Crew Scheduling and Issues. One of them is David Urena, who has been with JetBlue for 4 years. On his left screen he is updating a Crew Members schedule. The middle one is used to check the company's online automated request system. And the right one is for his email...and the occasional Internet distraction.
The SOC has a special Situation Room for a major incident or situation. It has plenty of seats so all the different teams can meet together.
Luckily the emergency planning team wasn't using that room. Instead they were in this conference room for a more routine meeting.
Flight Dispatchers, like John Koveos, map the routes of flights and keep them updated based on the information they get from the FAA and airports.
This is the logo for National Airlines, now defunct. JetBlue used to be in Terminal Six and when it moved to Terminal Five, it found tons of National Airline signs. The company kept them as a reminder of the past.
We enter the Executive Office centre. This area is where the company's top leadership has their offices. The wall is covered in their Principles of Leadership. Unfortunately, everyone was down in Washington DC for a meeting.
But even the main office area is equipped for break out meetings. Office drawers can double as seats.
She has gotten a lot of these cool things from her business contacts. Her favourite is the purple Insta Yodel in the front right.
Every employee got a Terminal Five sketch when JetBlue moved in to the new terminal. This one belongs to Devyn Caldwell (you can see him in the little mirror on the right).
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