- Jeffree Star and Shane Dawson launched their collaboration makeup line in early November.
- As customers receive their orders in the mail, some say their eye-shadow palettes have arrived broken. Many of the allegedly damaged items appear to have been sent by Beauty Bay, a UK retailer that sells Jeffree Star Cosmetics.
- Some people also say they have found hair-like substances embedded in their eye shadow.
- While Star has yet to respond to most customer complaints surrounding these two issues, he did promise to send one customer a new palette.
- Visit Insider’s homepage for more stories.
Some people aren’t thrilled with eye-shadow palettes from the Shane Dawson x Jeffree Star Cosmetics collaboration.
The YouTubers launched their makeup line in early November, causing chaos both online and in brick-and-mortar stores. But as customers have started to receive the makeup they ordered, some say their Conspiracy eye-shadow palettes arrived broken in pieces. Others say they have found hair-like substances embedded in the products.
Star has yet to address the apparent issues, leading more and more people to share their stories online.
Numerous people say their Conspiracy eye-shadow palettes arrived broken
On Twitter, people have shared photos and videos that show what their palettes looked like after opening them for the first time, with multiple people saying that the shade Sleep Paralysis arrived broken.
Many of those who said they received broken palettes appear to have ordered the products from Beauty Bay, a UK retailer that sells Jeffree Star Cosmetics.
— Brooke Farias (@BrookeFarias) November 16, 2019
@beautybay I waited 2+ weeks to get my Conspiracy palette and it arrived in a crushed box w/ broken shadow & the only protective wrapping was this thin piece of paper ☹️ Super diddapointed and wishing I could have ordered directly from Jeffree’s website. @shanedawson @JeffreeStar pic.twitter.com/BhwZ9SwqNt
— Katya (@kitkatKatyaL) November 18, 2019
— Melynda Wellsted (@wellstedm) November 16, 2019
So I just received my Conspiracy Palette from @JeffreeStar cosmetics through Beauty Bay… I realize that like with it coming from over seas it would be a little rough… but like my Sleep Paralysis is broken and I have now glitter in the Matte Shades…
— Betsy Hiller (@betshiller) November 15, 2019
The absolute devastation when you open your parcel from beauty bay and it's broken ???????????????? pic.twitter.com/C5HYKqZeBJ
— stacey mccallum (@staceymccallum9) November 16, 2019
@JeffreeStar @shanedawson @beautybay
I got it today… As I feared it was broken.
Jeffree and Shane yall did so amazing, I do love the colors and packaging so much.
Beauty bay just shame on you. This is my birthday present and its broken up cause you couldn't package right. pic.twitter.com/fVeeZXaNtP
— Jo Wicked (@JoWicked1) November 21, 2019
Some people also say they have found hair-like substances embedded in the eye shadow
While some people believe their palettes contain actual hair, others think the fibres could be string, glue, or fabric from gloves.
hey jeffree, i love the #ConspiracyPalette but i was swatching “pig-ment” and found a hair like material in it. i just wanted to address the issue and hopefully get it resolved pic.twitter.com/q2bfrhitr4
— kira (@debrowerkira) November 11, 2019
RETWEET THIS PLEASE!
Help me get Jeffree and Shane’s Attention! I’m so SERIOUS WHEN I SAY I FOUND HAIR IN MY PALLET! Full video will be on my YouTube channel for the review! LINK IN BIO! @JeffreeStar @shanedawson please explain. This is not ok!!!! pic.twitter.com/z1HkUzKJ9E
— Darius Dwanye???? (@DariusDwanye) November 14, 2019
One person later said the hair in her eye shadow was synthetic, and that Jeffree Star Cosmetics sent her a new palette we bought from a Morphe store in New Jersey.
— ayvah???????????? (@BRISSYBIEBS) November 6, 2019
It was a synthetic hair. pic.twitter.com/DsKEGDmtUD
— ayvah???????????? (@BRISSYBIEBS) November 14, 2019
Why? It’s not like Shane or jeffree will do anything. Jeffree is known for blocking fans when it comes to this shit. I reported it and got sent another. It doesn’t matter anymore
— ayvah???????????? (@BRISSYBIEBS) November 14, 2019
As seen in the fifth episode of Dawson’s YouTube series about the makeup line, eye shadows are hand-pressed into each palette. Factory workers also seem to use makeup brushes to sweep away excess powder.
This might be partly the reason why there’s “hair” in the eyeshadows. They use a makeup brush to sweep away and deberes. Which makes sense. #ShanexJeffree #ConspiracyPalette #stopreaching pic.twitter.com/kbczeT9EQJ
— Michelle (@TheTaleofBeauty) November 22, 2019
When Insider reviewed the Shane Dawson x Jeffree Star Cosmetics makeup line, we did not find any hair or unwanted substances within the products.
Jeffree Star has responded to one customer who received a broken palette
While Star has yet to address the apparent issues surrounding his latest makeup launch, the beauty mogul did respond to one Twitter user who said they received a broken palette.
“I’m so sorry how this situation was handled,” Star wrote on Twitter. “That does not reflect our company’s personal policies. We are handling this internally but in the meantime, please direct message me so I can send you a new palette right now myself.”
I know I’d for sure have to scrape off the top layer because sleep paralysis is really in there at this point and not all of it can just be “blown off” especially with how detailed the stamp designs.
— Spill Sesh (@spillseshYT) November 20, 2019
I’m so sorry how this situation was handled, that does not reflect our company’s personal policies. We are handling this internally but in the meantime, please direct message me so I can send you a new palette right now myself.
— Jeffree Star (@JeffreeStar) November 20, 2019
Representatives for Jeffree Star Cosmetics, Shane Dawson, and Beauty Bay did not immediately respond to Insider’s requests for comment.
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