The Best And Worst Airlines In America

US Airways, jet, aeroplane

Photo: Flickr / randomduck

JD Power is known for ranking the best and worst when it comes to anything from cars to patio doors.That includes airlines as well.

The firm just released its rankings for the most satisfying airlines in both the traditional and low cost sectors. Some of them may surprise you.

The rankings were attributed to seven key areas of the airline experience on a scale from one to five, one being the worst, five the best.

Since these are also for the year ending in 2011, Continental, which is now assimilated with United, and AirTran, which has been purchased by Southwest, were included. It’ll be interesting to see how these mergers change the rankings next year.

JD Power Winner, Best Traditional Airline: Alaska Airlines/Horizon Air

Reservation Experience: 5

Check-In Experience: 5

Boarding Experience: 5

Aircraft Experience: 4

Staff Experience: 5

Service Experience: 4

Cost and Fee Experience: 4

OVERALL: 5

Runner Up: Air Canada

Reservation Experience: 2

Check-In Experience: 3

Boarding Experience: 4

Aircraft Experience: 5

Staff Experience: 4

Service Experience: 5

Cost and Fee Experience: 5

OVERALL: 5

Third: Delta Airlines

Reservation Experience: 4

Check-In Experience: 4

Boarding Experience: 4

Aircraft Experience: 3

Staff Experience: 4

Service Experience: 4

Cost and Fee Experience: 4

OVERALL:4

Fourth (tie): American Airlines/American Eagle

Reservation Experience: 3

Check-In Experience: 3

Boarding Experience: 3

Aircraft Experience: 3

Staff Experience: 3

Service Experience: 3

Cost and Fee Experience: 3

OVERALL: 3

Fourth (Tie): Continental Airlines

Reservation Experience: 4

Check-In Experience: 3

Boarding Experience: 3

Aircraft Experience: 3

Staff Experience: 3

Service Experience: 3

Cost and Fee Experience: 3

OVERALL: 3

Sixth (tie): United Airlines

Reservation Experience: 2

Check-In Experience: 2

Boarding Experience: 2

Aircraft Experience: 2

Staff Experience: 2

Service Experience: 3

Cost and Fee Experience: 2

OVERALL: 2

Sixth (Tie): US Airways

Reservation Experience: 3

Check-In Experience: 3

Boarding Experience: 2

Aircraft Experience: 2

Staff Experience: 2

Service Experience: 2

Cost and Fee Experience: 2

OVERALL: 2

JD Power Winner, Best Low Cost Airline: JetBlue Airways

Reservation Experience: 3

Check-In Experience: 3

Boarding Experience: 2

Aircraft Experience: 5

Staff Experience: 3

Service Experience: 5

Cost and Fee Experience: 3

OVERALL: 5

Runner-Up: Southwest

Reservation Experience: 5

Check-In Experience: 5

Boarding Experience: 5

Aircraft Experience: 3

Staff Experience: 5

Service Experience: 3

Cost and Fee Experience: 5

OVERALL: 5

Third (Tie): AirTran Airways

Reservation Experience: 2

Check-In Experience: 2

Boarding Experience: 2

Aircraft Experience: 2

Staff Experience: 2

Service Experience: 3

Cost and Fee Experience: 2

OVERALL: 2

Third (Tie): Frontier Airlines

Reservation Experience: 2

Check-In Experience: 2

Boarding Experience: 2

Aircraft Experience: 2

Staff Experience: 2

Service Experience: 3

Cost and Fee Experience: 2

OVERALL: 2

Third (Tie): WestJet

Reservation Experience: 2

Check-In Experience: 2

Boarding Experience: 3

Aircraft Experience: 4

Staff Experience: 5

Service Experience: 4

Cost and Fee Experience: 2

OVERALL: 2

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