The 117-year rise and fall of JCPenney, one of America's largest department stores

Flickr/Mike MozartA JCPenney catalogue from its heyday.
  • JCPenney is one of the largest department stores in the country, with more than 800 brick-and-mortar locations.
  • After nearly 120 years in business, JCPenney may not recover from years of consistently slumping sales and poor performance, analysts say.
  • The retailer recently reported a 9% decrease in second-quarter sales and plans to close 27 stores this year.
  • Here’s the story of the department store’s fall from grace.
  • Visit Business Insider’s homepage for more stories.

JCPenney has one foot in the retail grave, and it appears to be sinking deeper.

Earlier this month, the department store reported a 9% same-store sales decrease for the second quarter of 2019. In March, it announced plans to imminently shutter 27 stores in 13 states. Though competitors like Macy’s and Kohl’s have reported similar sales slumps, JCPenney has been hit particularly hard by nearly a decade of declining foot traffic and a failure to compete with e-commerce juggernauts like Amazon and Walmart.

“JCPenney hasn’t created an experience that solidifies a place in consumers’ shopping habits,” Kathy Gersch, executive vice president of the consultancy firm Kotter, told Business Insider’s Mary Hanbury in May 2018.

Gersch said to Business Insider in July 2018: “They are creating an experience that isn’t right for anyone. They are trying to serve too many people at the moment.”

The struggles of the beleaguered brand can be traced to a series of missteps made by an ever-changing executive team with conflicting strategies. While the appointment of CEO Jill Soltau last October signalled an opportunity for a turnaround, JCPenney’s quarterly losses are giving analysts pause.

However, JCPenney wasn’t always so downtrodden. Below, we take a look at JCPenney’s rise as a mainstay of the American mall – and eventual fall – in photos.


JCPenney was founded by James Cash Penney in Kemmerer, Wyoming, in 1902. Penney decided to try his hand at retail after a failed attempt at starting a butcher shop in his home state of Missouri.

PhotoQuest/Getty ImagesJames Cash Penney in 1961.

Source: JCPenney
,WyoHistory.org


He named the first store “The Golden Rule,” on ode to the popular idiom that means to “treat others as you would like to be treated.”

Bettman/Getty ImagesA picture of Penney’s first store in Wyoming.

Source: JCPenney


By 1914, The Golden Rule had become a fully incorporated company. It officially changed its name to JCPenney and set up its headquarters in New York City.

The LIFE Images Collection/Getty ImagesJames Cash Penney sells silk stockings in a JCPenney store in 1951.

Eyeing expansion, JCPenney began introducing its own private-label brands, beginning with Marathon Hats and expanding to Gaymode hosiery, Silver Moon lingerie, Big Mac workwear, and Towncraft menswear.

Source: JCPenney


JCPenney became a publicly traded company in 1929, though it had a bit of an inauspicious start. The company was listed on the New York Stock Exchange for the first time a week before the stock market crash that caused The Great Depression.

The Denver Post/Getty ImagesA JCPenney store in 1957.

Source: JCPenney


Still, the company managed to reach $US1 billion in sales by 1951. After operating exclusively as a cash-only establishment, it opened up credit sales in 1958.

Source: JCPenney


In 1963 JCPenney issued its first catalogue, which would later develop into a sprawling, 1,000-page booklet before it was discontinued in 2009.

Though the catalogue had a brief renaissance in 2015, JCPenney’s catalogue ultimately succumbed fully to the digital age.


With the dawn of the world wide web in full swing, JCPenney became one of the first retailers to launch an e-commerce website in 1994.

Source: JCPenney


Now fully in the digital era, JCPenney spent the early aughts experimenting with new forms of customer engagement, including rewards and mobile programs.

Source: JCPenney


JCPenney teamed with Sephora in 2006 in an attempt to increase foot traffic. Today around 75% of all JCPenney stores include a Sephora.

Business Insider/Mary Hanbury

Though JCPenney credits Sephora as a positive addition to the business, analysts have said that the pairing is ultimately hurting the makeup retailer and driving consumers to competitors like Ulta.

Source: Business Insider


Sales began to fall dramatically during the recession and under the leadership of CEO Myron Ullman. By the end of 2010, sales had dropped by 10% from its 2006 high of $US20 billion.

Sensing an opportunity, investor Bill Ackman’s real-estate firm Vornado purchased a portion of JCPenney and then swiftly ousted Ullman to replace him with Apple’s Ron Johnson.

Source: CNN Business


Johnson got to work radically altering the business in a series of moves that ultimately and irrevocably alienated JCPenney’s core customer base.

Source: CNN Business


In an attempt to appeal to more affluent shoppers, Johnson changed the logo, marketing strategy, pricing model, and brand selection. Most damagingly, he eliminated coupons and discounts.

Source: CNN Business


JCPenney continued to falter under Johnson’s tutelage. In 2013, he and the company became embroiled in a high-profile legal battle with Macy’s regarding a contract for selling exclusive Martha Stewart-branded products.

Source: The New Yorker


By the end of 2013, JCPenney decided to bring Ullman back to reverse some of Johnson’s missteps. However, by this point JCPenney was in too deep.

AP Images

Source: CNN Business


While competitors debuted new digital strategies and store concepts, JCPenney had racked up so much debt there was little left to invest in crucial advancements. Sales continued to decline.

Business Insider/Hayley Peterson

“We are still trying to fully recover from the self-inflicted wounds of the previous strategy,” Ullman said in 2015.


Once-thriving JCPenney brick-and-mortar locations grew increasingly barren, as this photo from a Virginia store shows.

Business Insider/Hayley Peterson

Despite acquiring brands like Liz Claiborne back in 2011, JCPenney no longer had a cohesive vision and identity around its product selection, critics said.

Source: CNN Business


JCPenney tried a few last-ditch attempts at revitalizing. On the heels of Toys R Us’ bankruptcy in 2017, it looked to capitalise by adding toy stores to its retail locations.

JCPenney

Source: JCPenney


In February 2019, JCPenney announced it would no longer sell appliances. It had reintroduced them for the first time in 33 years back in 2016 in the hopes of drawing in new consumers.

Business Insider/Hayley Peterson

In a company blog post, JCPenney shared its decision to shift focus exclusively to soft goods like apparel “in order to better meet customer expectations, improve financial performance and drive profitable growth.”


Looking ahead, the future of JCPenney remains unclear. Analysts say it will have to complete a dramatic overhaul that appears increasingly unlikely.

Business Insider/Hayley Peterson

“JCPenney is nowhere,” Mark Cohen, director of retail studies at Columbia Business School, told CNN Business in the summer of 2018. “A retailer who’s nowhere is dead because the business is always hyper-competitive and typically a zero-sum game.”

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