It Just Doesn't Work: Why New Tech Products Are Increasingly Unsatisfying

When Steve Jobs is delighted with a new Apple product — which, as you may be aware, he usually is — he flatters it with three simple words: “It just works.” Anyone who tried Apple’s Mobile Me service in the months immediately following its release knows that reality doesn’t always live up to Jobs’ promise of magical simplicity. But at least the company tries to make things just work. Lately, though, I’ve been wondering whether some of its competitors are doing the same.

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