Photo: TEDxTalks/ YouTube
Today’s advice comes from Diana Hendel of MemorialCare Health System in her interview with Smart Business. “At the times when you think you’re most overwhelmed or don’t have the time to plan, that is the signal to stop and plan with your team. Taking the time to be very clear about what the business is, what the business needs to be and coming back to that mission piece.”
As the CEO of Long Beach Memorial Medical centre, Miller Children’s Hospital Long Beach and Community Hospital Long Beach (three MemorialCare locations), Hendel is no stranger to stress and challenges.
But instead of letting herself become paralysed with fear, Hendel takes a step back and starts thinking about the things she can actually do to improve a tough situation. She says it’s crucial to listen to the ideas her employees have and to encourage everyone to be open to the possibility of change.
“I love problem solving. But when it crosses over to worrying, it’s a misuse of my imagination. It helps to refocus and put my imagination to creative and positive use that is so much better for the organisation and for me personally. I remind myself frequently of that.”
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