INSTANT MBA: Take A Walk Around Your Office To Get Inspired

Diane Irvine

Photo: Blue Nile

War Room’s Tip Of The Day has been rebranded to Instant MBA.

Today’s tip comes from Diane Irvine, CEO of Blue Nile, the largest online retailer of diamonds and fine jewelry.

“I try to take a walk around the office every morning to stay connected with the team. We have 200 employees. A bricks-and-mortar jeweler with $300 million in revenue would have many more employees but, because we’re online, we have a much smaller team. I talk to customer service, discuss what they’re hearing, and even listen to their interactions with customers.

We work very hard to deliver spectacular service, but I have learned we always have to question our processes. Some of our best innovations come from what I learn on those walks around the office.”

– Diane Irvine, CEO of Blue Nile


Want your business advice featured in Instant MBA? Submit your tips to [email protected]. Be sure to include your name, your job title, and a photo of yourself in your email.

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