INSTANT MBA: Soldiers Can Handle Change, But They Can’t Deal With Uncertainty


Today’s advice comes from James J. Schiro, CEO of Zurich Financial Services:

“I don’t think any one individual is so brilliant that they know all of the answers. So you’ve got to have a sense of inclusiveness.

“The other most important thing is making people understand the strategy and the message, and be out in front of the people so that they actually understand the mission.

“I remember I had just been elected senior partner of PriceWaterhouse, and we had our new partners meeting, and Colin Powell came to speak. I was talking to him before the meeting, and I said, “Well, what do you think is the most important thing?”

“He said, ‘The most important thing is the troops have to understand where they are going.’ People don’t like change, but they can manage change. They can’t handle uncertainty. I think it is the job of leaders to eliminate uncertainty.”

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