Today’s advice comes from Howard Schultz, the chairman and CEO of Starbucks:
“What I do is I observe [our chains]. Then, I either call the store or talk to the district manager. I say, ‘I was in this store and this didn’t feel right.’
“But my role as the head of the company, as a coach, and a mentor, is not to find people doing anything wrong.”
“In fact, I want to celebrate what they’re doing right.”
Want your business advice featured in Instant MBA? Submit your tips to [email protected]. Be sure to include your name, your job title, and a photo of yourself in your email.
NOW WATCH: Ideas videos
Business Insider Emails & Alerts
Site highlights each day to your inbox.