IKEA's Reputation Has Taken A Serious Beating

IKEA’s brand has gone through the wringer lately, as a series of three incidents has changed how Americans think about the Swedish furniture retailer.

To recap:

  • Sept. 2012: IKEA Photoshops women out of its Saudi Arabia catalogue, then later apologized once the public found out.
  • Nov. 2012: Ernst & Young reveals that IKEA did business with communist East German suppliers that used forced labour to make the retailer’s products 30 years ago.
  • Feb. 2013: IKEA recalls meatballs after it found some had contained traces of horse meat.

The brand’s reputation has plummeted in the U.S., according to YouGov BrandIndex, which tracks the public perception of brands around the world.

IKEA has fallen all the way down to four on YouGov’s index — its lowest level in more than three years.

ikea chart

NOW WATCH: Briefing videos

Business Insider Emails & Alerts

Site highlights each day to your inbox.

Follow Business Insider Australia on Facebook, Twitter, LinkedIn, and Instagram.