- An EasyJet Airline passenger claims she was told to stop breastfeeding during the flight’s takeoff.
- But this contradicts the breastfeeding policy on EasyJet’s website.
- EasyJet Airlines has apologised.
An EasyJet Airline passenger has criticised EasyJet airlines after she was told to stop breastfeeding during a flight.
UK mother Kelly Edgson-Payne, 36, said she was on an EasyJet plane travelling from London Gatwick to Fuerteventura, Spain, when a male flight attendant approached her and ordered her to cease breastfeeding her son Lex until after take-off, according to Fox News.
Edgson-Payne told Fox News that she was shocked.
“It was just crazy. I said, ‘Well, he’s feeding.’ But I just had to stop mid-feed and hand him to my husband. I was mortified,” she said. “I’m not afraid to breastfeed my baby wherever – I’ve stopped at a breakpoint during a marathon before and fed him – but this left me embarrassed and in tears.”
The mother of four added that her breasts were still leaking milk when she was forced to stop feeding her baby abruptly to place him in an infant seat beside her.
She said her experience seems in conflict with information on the airline’s website that states: “We support breastfeeding mothers and you can feed your baby on board at any time.”
When she confronted EasyJet Customer Services about the ordeal, Edgson-Payne said she was told that she was welcome to breastfeed on the airline’s flight as long as she was “discreet.”
The mother of four said that she breastfeeds all the time on EasyJet flights and that this was the first time a crew member asked her to stop
“Most other cabin crew would actually encourage breastfeeding during takeoff, because it distracts them and stops them from crying … I’ve never before been told that I can’t feed Lex, or any of my other children – and we’ve flown with him about 16 times in the last year,” she related to Fox News.
“There’s just no consistency in their messages. They should not be discriminating against breastfeeding.”
In response to Edgson-Payne’s complaint, EasyJet offered her a £25 travel voucher to be used toward a future flight with the airline.
Edgson-Payne also revealed to Fox News that a female crew member approached her during the flight to apologise for the earlier confrontation, stating that the male attendant was “wrong.”
In a conversation with INSIDER, an EasyJet spokesperson said that it is not the airline’s policy to ask mothers to be discreet while breastfeeding and that this is made clear in crew training.
“This flight was operated by another airline on our behalf and while they should follow EasyJet policies we are sorry this did not happen on this occasion,” the spokesperson said. “We have apologised to Ms. Edgson-Payne and have followed up to ensure this does not happen in future.”
The spokesperson also confirmed that passengers on EasyJet planes are welcome to breastfeed at any point during the flight, including take-off.
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