HSBC customers are getting locked out of their accounts

HSBC bank getty Matt Cardy StringerGetty Images/Matt Cardy/StringerHSBC has been hit by technical problems.
  • HSBC customers reported problems logging into desktop and mobile services on Friday morning.
  • The bank said it is investigating the problem and apologised for the inconvenience.

LONDON — HSBC said on Friday morning it was working to resolve issues after some UK customers reported being unable to access their online and mobile banking accounts.

Customers began reporting issues early on Friday, as login attempts produced a message stating: “Your session has expired, please log in.”

A spokesperson for HSBC told the Financial Times that the bank is “aware that some of our retail customers in the UK are having trouble logging into online banking and mobile services and we are working hard to fix the problem.”

HSBC UK’s official Twitter page also said the bank was investigating the problem, and apologised for the inconvenience.

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