Uber drivers can now let you know why they’re tanking your rider score.
Uber released a new feature on Tuesday that will let drivers explain why they gave a customer a score of four stars or less, The Verge reported.
Drivers can select a reason from a predetermined list: wait time, patience, number of riders, attitude, wanted new route, or other. At the very least, the list alone hints at the top practices that annoy Uber drivers the most.
If a rider gets tagged for the same reason twice in 30 days, the app will notify users that their behaviour is hurting their overall rating. The new feature should help Uber riders improve their score, which can affect how easy it is for them to catch a ride.
The new feature is being released as part of Uber’s “180 Days of Change.” Uber says it will make “meaningful changes” that riders have asked for over the next six months as part of the new program.
Uber’s “180 Days of Change” is likely a bid to improve its relationship with drivers and riders after a tumultuous year.
Uber has been under fire following allegations of gender discrimination and sexual harassment at the company. The ride-hailing giant is also being sued by Waymo, Google’s sister company, over claims it stole intellectual property to advance its autonomous-car development.