These Diagrams Reveal How To Do Business With People Around The World

Image

Dealing with Russians is nothing like dealing with Chinese, and dealing with Germans is nothing like dealing with French.

Indeed, despite globalization, cultural habits and preferences aren’t going anywhere, and understanding them is critical to international partnerships.

British linguist Richard Lewis and his consulting firm have extensively analysed cultural interactions, as detailed in his book, “When Cultures Collide.” (You’ll find more good analysis in recent bestseller “The Culture Map” by Erin Meyer.)

We’ve published some of Lewis’ insights here and none more popular than a set of his communication charts. Now we’ve got permission to post many more in the series along with commentary from his book.

“A working knowledge of the basic traits of other cultures (as well as our own) will minimize unpleasant surprises (culture shock), give us insights in advance, and enable us to interact successfully with nationalities with whom we previously had difficulty,” Lewis writes.

Although cultural generalizations are controversial, Lewis insists it can be done fairly: “Determining national characteristics is treading a minefield of inaccurate assessment and surprising exception. There is, however, such a thing as a national norm.”

[slideshow]
[slide
permalink=”arabs-are-looking-for-sincerity-in-your-dealings-with-them-and-expect-to-be-shown-the-same-respect-they-show-you-1″
title=”‘Arabs are looking for sincerity in your dealings with them and expect to be shown the same respect they show you.'”
content=””
image=”http://static.businessinsider.com/image/54b5bcccecad040f593df32b/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”argentineans-can-be-won-over-by-a-combination-of-intellectual-argument-and-openly-friendly-stance-2″
title=”‘Argentineans can be won over by a combination of intellectual argument and openly friendly stance.'”
content=””
image=”http://static.businessinsider.com/image/54b5bccc6bb3f75d27092a81/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”a-sense-of-humor-is-essential-for-getting-the-best-out-of-australians-3″
title=”‘A sense of humour is essential for getting the best out of Australians.'”
content=””
image=”http://static.businessinsider.com/image/54b5bccceab8ea3d37cc0f4c/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”when-dealing-with-austrians-do-not-be-overly-familiar-early-on-maintain-distance-and-respect-and-evince-sophistication-and-erudition-4″
title=”When dealing with Austrians, ‘do not be overly familiar early on, maintain distance and respect, and evince sophistication and erudition.'”
content=””
image=”http://static.businessinsider.com/image/54b5bcccecad04fb563df32a/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”both-flemish-and-walloon-belgians-will-be-looking-for-certain-qualities-in-you-pragmatism-profit-mindedness-flexibility-willingness-to-compromise-and-the-ability-to-respect-the-integrity-and-creativeness-of-a-small-country-5″
title=”Both Flemish and Walloon Belgians ‘will be looking for certain qualities in you: pragmatism, profit-mindedness, flexibility, willingness to compromise, and the ability to respect the integrity and creativeness of a small country.'”
content=””
image=”http://static.businessinsider.com/image/54b5bccc6da8116c67eca356/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”when-dealing-with-brazilians-always-show-that-you-have-a-big-heart-and-that-you-care-about-their-personal-problems-as-well-as-their-competence-on-the-job-6″
title=”When dealing with Brazilians, ‘always show that you have a big heart and that you care about their personal problems as well as their competence on the job.'”
content=””
image=”http://static.businessinsider.com/image/54b5bccd6da811f166eca356/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”bulgarians-seek-recognition-of-their-sterling-values-and-steadfastness-and-are-prepared-to-show-great-loyalty-to-those-who-become-their-friends-7″
title=”Bulgarians ‘seek recognition of their sterling values and steadfastness and are prepared to show great loyalty to those who become their friends.'”
content=””
image=”http://static.businessinsider.com/image/54b5bccd6da8115767eca353/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”when-dealing-with-canadians-be-ready-to-mirror-their-values-of-tolerance-calm-reasonableness-and-low-key-utterances-and-behavior-8″
title=”When dealing with Canadians, be ready to mirror their ‘values of tolerance, calm, reasonableness and low-key utterances and behaviour.'”
content=””
image=”http://static.businessinsider.com/image/54b5bccd69beddff06abc955/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”if-you-maintain-a-positive-attitude-treat-them-as-equals-do-business-in-a-friendly-manner-and-enjoy-their-magnificent-countryside-and-wine-you-will-find-that-you-can-easily-build-good-relations-with-chileans-9″
title=”‘If you maintain a positive attitude, treat them as equals, do business in a friendly manner and enjoy their magnificent countryside (and wine), you will find that you can easily build good relations with Chileans.'”
content=””
image=”http://static.businessinsider.com/image/54b5bccd69beddcb11abc955/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”when-dealing-with-the-chinese-be-extremely-deferential-at-all-times-combine-courtesy-with-firmness-show-humility-and-respect-for-age-and-rank-dont-overdo-the-logic-prepare-your-meetings-in-detail-dont-speak-in-a-loud-voice-or-rush-them-know-your-chinese-history-always-keep-your-calm-and-remember-that-patience-and-allowing-adequate-time-for-reflection-are-the-keys-to-making-progress-however-slow-it-may-seem-10″
title=”When dealing with the Chinese, ‘be extremely deferential at all times, combine courtesy with firmness, show humility and respect for age and rank, don’t overdo the logic, prepare your meetings in detail, don’t speak in a loud voice or rush them, know your Chinese history, always keep your calm and, remember that patience and allowing adequate time for reflection are the keys to making progress, however slow it may seem.'”
content=””
image=”http://static.businessinsider.com/image/54b5bccdeab8ea5933cc0f4d/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”colombians-appreciate-closeness-and-even-compassion-from-foreign-colleagues-or-partners-dont-hesitate-to-show-warmth-whenever-possible-11″
title=”‘Colombians appreciate closeness and even compassion from foreign colleagues or partners; don’t hesitate to show warmth whenever possible.'”
content=””
image=”http://static.businessinsider.com/image/54b5bccdeab8ead736cc0f4b/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”croatians-want-logical-arguments-spiced-with-a-little-verve-but-they-are-suspicious-of-rhetoric-or-too-much-charisma-12″
title=”Croatians ‘want logical arguments spiced with a little verve, but they are suspicious of rhetoric or too much charisma.'”
content=””
image=”http://static.businessinsider.com/image/54b5bccd6bb3f73920092a81/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”czechs-like-an-approach-that-leads-to-calm-discussion-and-the-discovery-of-solutions-that-suit-all-concerned-13″
title=”Czechs ‘like an approach that leads to calm discussion and the discovery of solutions that suit all concerned.'”
content=””
image=”http://static.businessinsider.com/image/54b5bccd69beddd211abc955/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”danes-like-to-charm-people-hygge-enter-into-the-spirit-14″
title=”‘Danes like to charm people (hygge). Enter into the spirit.'”
content=””
image=”http://static.businessinsider.com/image/54b5bccdeab8ea6b3acc0f49/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”estonians-expect-no-favors-just-straightforward-dealing-on-the-basis-that-they-can-be-trusted-and-will-perform-15″
title=”Estonians ‘expect no favours, just straightforward dealing on the basis that they can be trusted and will perform.'”
content=””
image=”http://static.businessinsider.com/image/54b5bcceecad0460573df32e/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”low-profile-works-wonders-with-finns-never-boast-when-you-have-said-your-piece-do-not-expect-any-feedback-they-are-thinking-about-what-you-have-said-they-do-not-think-and-talk-at-the-same-time-16″
title=”‘Low profile works wonders with Finns. Never boast. When you have said your piece, do not expect any feedback. They are thinking about what you have said; they do not think and talk at the same time.'”
content=””
image=”http://static.businessinsider.com/image/54b5bcce6bb3f75c27092a81/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”when-dealing-with-french-stick-to-logic-at-all-times-avoiding-american-style-hunches-or-british-style-feel-for-situations-17″
title=”‘When dealing with French, ‘stick to logic at all times, avoiding American-style hunches or British-style ‘feel for situations.””
content=””
image=”http://static.businessinsider.com/image/54b5bcce6bb3f7bb23092a81/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”germans-are-generally-convinced-that-they-are-the-most-honest-reliable-and-sincere-people-in-the-world-also-in-their-business-negotiations-show-them-that-in-this-respect-you-are-their-equal-18″
title=”Germans ‘are generally convinced that they are the most honest, reliable, and sincere people in the world, also in their business negotiations. Show them that in this respect you are their equal.'”
content=””
image=”http://static.businessinsider.com/image/54b5bcceecad041b5b3df32a/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”when-dealing-with-greeks-combine-friendliness-with-shrewdness-and-firmness–they-are-tough-negotiators-19″
title=”When dealing with Greeks, ‘combine friendliness with shrewdness and firmness — they are tough negotiators.'”
content=””
image=”http://static.businessinsider.com/image/54b5bcce6da8116567eca353/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”mexicans-and-other-hispanic-americans-are-not-difficult-people-to-get-along-with-as-long-as-you-bear-in-mind-their-preoccupation-with-personal-and-national-honor-and-take-great-pains-to-protect-their-face-at-all-times-20″
title=”‘Mexicans (and other Hispanic Americans) are not difficult people to get along with as long as you bear in mind their preoccupation with personal and national honour and take great pains to protect their face at all times.'”
content=””
image=”http://static.businessinsider.com/image/54b5bcceecad04d6583df32a/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”hong-kongers-want-only-facts-hardly-any-preamble-and-no-padding-21″
title=”‘Hong Kongers want only facts, hardly any preamble and no ‘padding.””
content=””
image=”http://static.businessinsider.com/image/54b5bcce6da811f069eca359/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”when-dealing-with-hungarians-demonstrate-liveliness-energy-and-if-possible-sharp-wit-22″
title=”When dealing with Hungarians, ‘demonstrate liveliness, energy and, if possible, sharp wit.'”
content=””
image=”http://static.businessinsider.com/image/54b5bcce69bedde511abc955/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”when-dealing-with-indians-be-flexible-at-all-times-accept-that-there-is-a-great-deal-of-chaos-and-remember-that-they-manage-it-better-than-you-do-23″
title=”When dealing with Indians, ‘be flexible at all times. Accept that there is a great deal of chaos, and remember that they manage it better than you do.'”
content=””
image=”http://static.businessinsider.com/image/54b5bcce69bedd3c0dabc955/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”indonesians-are-very-friendly-and-you-should-reciprocate-this-courtesy-and-gentleness-are-mandatory-24″
title=”‘Indonesians are very friendly and you should reciprocate this. Courtesy and gentleness are mandatory.'”
content=””
image=”http://static.businessinsider.com/image/54b5bcce6bb3f7ee24092a83/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”the-key-is-to-show-iranians-respect-25″
title=”‘The key is to show Iranians respect.'”
content=””
image=”http://static.businessinsider.com/image/54b5bcce6da8114568eca353/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”when-dealing-with-irish-be-warm-friendly-and-hospitable-as-they-are-26″
title=”When dealing with Irish, ‘be warm, friendly and hospitable, as they are.'”
content=””
image=”http://static.businessinsider.com/image/54b5bcceeab8ea3a37cc0f49/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”israelis-can-be-swayed-by-good-speakers-who-stick-to-facts-and-reason-and-who-know-something-that-they-do-not-know-27″
title=”Israelis can ‘be swayed by good speakers who stick to facts and reason and who know something that they do not know.'”
content=””
image=”http://static.businessinsider.com/image/54b5bccfeab8ea823dcc0f49/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”italians-are-much-more-polite-on-the-surface-than-northerners-so-you-will-often-appear-overly-frank-blunt-and-even-rude-although-you-do-not-intend-this-try-to-adopt-a-certain-italian-smoothness-or-delicacy-and-use-flattery-more-than-you-normally-would-28″
title=”‘Italians are much more polite, on the surface, than northerners, so you will often appear overly frank, blunt and even rude, although you do not intend this. Try to adopt a certain Italian smoothness or delicacy and use flattery more than you normally would.'”
content=””
image=”http://static.businessinsider.com/image/54b5bccf6bb3f73a20092a83/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”when-dealing-with-japanese-be-very-polite-at-all-times-29″
title=”When dealing with Japanese, ‘be very polite at all times.'”
content=””
image=”http://static.businessinsider.com/image/54b5bccfecad04b05a3df32a/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”kazakhs-are-staunch-loyal-friends-once-trust-has-been-established-30″
title=”‘Kazakhs are staunch, loyal friends once trust has been established.'”
content=””
image=”http://static.businessinsider.com/image/54b5bccf6da811de6deca353/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”when-dealing-with-koreans-encourage-their-creativity–they-are-proud-of-it-31″
title=”When dealing with Koreans, ‘encourage their creativity — they are proud of it.'”
content=””
image=”http://static.businessinsider.com/image/54b5bccfecad0477563df32b/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”latvians-are-proud-and-usually-quite-bright-they-appreciate-being-treated-as-intellectual-equals-32″
title=”‘Latvians are proud and usually quite bright; they appreciate being treated as intellectual equals.'”
content=””
image=”http://static.businessinsider.com/image/54b5bccf6da8110b68eca355/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”when-dealing-with-lithuanians-develop-a-personal-working-relationship-based-on-mutual-affection-33″
title=”When dealing with Lithuanians, ‘develop a personal working relationship based on mutual affection.'”
content=””
image=”http://static.businessinsider.com/image/54b5bccf69bedd2f0eabc955/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”malta-has-the-only-chart-that-ends-in-a-smiley-face-34″
title=”Malta has the only chart that ends in a smiley face.”
content=””
image=”http://static.businessinsider.com/image/54b5bccf69bedd5711abc956/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”when-dealing-with-the-dutch-show-that-you-are-punctual-honest-dependable-rational-and-egalitarian-35″
title=”When dealing with the Dutch, ‘show that you are punctual, honest, dependable, rational and egalitarian.'”
content=””
image=”http://static.businessinsider.com/image/54b5bccf69bedd5811abc955/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”when-dealing-with-norwegians-be-frank-direct-and-strive-to-appear-straightforward-36″
title=”When dealing with Norwegians, ‘be frank, direct and strive to appear straightforward.'”
content=””
image=”http://static.businessinsider.com/image/54b5bccfeab8ea3a37cc0f4d/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”the-key-to-pakistani-attention-is-to-be-imaginative-yet-courteous-37″
title=”‘The key to Pakistani attention is to be imaginative yet courteous.'”
content=””
image=”http://static.businessinsider.com/image/54b5bccfeab8ead136cc0f4b/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”as-asians-filipinos-expect-modesty-gentleness-and-courtesy-because-of-their-spanish-influence-they-expect-warmth-respect-and-close-personal-relations-38″
title=”‘As Asians, Filipinos expect modesty, gentleness and courtesy. Because of their Spanish influence, they expect warmth, respect and close personal relations.'”
content=””
image=”http://static.businessinsider.com/image/54b5bcd0eab8ea7f3dcc0f49/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”treat-such-concepts-as-honor-chivalry-and-old-fashioned-gallantry-as-meaningful-qualities-in-a-polish-context-39″
title=”‘Treat such concepts as honour, chivalry and old-fashioned gallantry as meaningful qualities in a Polish context.'”
content=””
image=”http://static.businessinsider.com/image/54b5bcd06bb3f7c023092a81/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”when-dealing-with-portuguese-listen-for-subtlety–they-occasionally-want-you-to-read-between-the-lines-40″
title=”When dealing with Portuguese, ‘Listen for subtlety — they occasionally want you to read between the lines.'”
content=””
image=”http://static.businessinsider.com/image/54b5bcd0ecad04455a3df32b/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”romanians-admire-erudition-delicacy-of-expression-intuition-and-compassion-41″
title=”Romanians admire ‘erudition, delicacy of expression, intuition and compassion.'”
content=””
image=”http://static.businessinsider.com/image/54b5bcd06bb3f7b323092a81/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”when-dealing-with-russians-indicate-your-human-side–emotions-hopes-and-aspirations-they-are-much-more-interested-in-your-personal-goals-than-in-your-commercial-objectives-42″
title=”When dealing with Russians, ‘indicate your human side — emotions, hopes, and aspirations. They are much more interested in your personal goals than in your commercial objectives.'”
content=””
image=”http://static.businessinsider.com/image/54b5bcd06da8116067eca353/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”when-dealing-with-scottishyou-should-lay-more-emphasis-on-sincerity-and-straight-uncomplicated-dealing-43″
title=”When dealing with Scottish,’you should lay more emphasis on sincerity and straight, uncomplicated dealing.'”
content=””
image=”http://static.businessinsider.com/image/54b5bcd0ecad045f573df32a/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”serbs-like-firmness-as-long-as-it-is-not-too-strongly-directed-against-them-44″
title=”‘Serbs like firmness, as long as it is not too strongly directed against them.'”
content=””
image=”http://static.businessinsider.com/image/54b5bcd06bb3f74f23092a82/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”when-dealing-with-singaporeans-conform-to-the-republics-disciplined-law-abiding-somewhat-sober-way-of-life-eccentricity-will-win-you-few-medals-and-will-erode-your-credibility-45″
title=”When dealing with Singaporeans, ‘conform to the republic’s disciplined, law-abiding, somewhat sober way of life; eccentricity will win you few medals and will erode your credibility.'”
content=””
image=”http://static.businessinsider.com/image/54b5bcd06da8113568eca353/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”slovakians-appreciate-a-warm-personal-approach-46″
title=”Slovakians ‘appreciate a warm, personal approach.'”
content=””
image=”http://static.businessinsider.com/image/54b5bcd0ecad0475563df32d/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”slovenes-respect-correctness-and-civility-47″
title=”‘Slovenes respect correctness and civility.'”
content=””
image=”http://static.businessinsider.com/image/54b5bcd069bedd6211abc955/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”when-conversing-with-spaniards-it-is-best-to-shed-some-of-your-cool-tendencies-forget-the-dictates-of-time-admit-that-some-roguery-actually-exists-in-your-country-confess-to-a-few-private-sins-or-misdemeanors-ask-them-some-rather-personal-questions-stay-up-drinking-with-them-until-300-in-the-morning-and-in-general-let-your-hair-down-48″
title=”‘When conversing with (Spaniards) it is best to shed some of your cool tendencies, forget the dictates of time, admit that some roguery actually exists in your country, confess to a few private sins or misdemeanours, ask them some rather personal questions, stay up drinking with them until 3:00 in the morning, and in general let your hair down.'”
content=””
image=”http://static.businessinsider.com/image/54b5bcd06da8116267eca353/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”though-suspicious-of-ex-colonialists-africans-are-quickly-gratified-by-reasonable-establishment-of-trust-between-parties-49″
title=”‘Though suspicious of ‘ex-colonialists,’ Africans are quickly gratified by reasonable establishment of trust between parties.'”
content=””
image=”http://static.businessinsider.com/image/54b5bcd069bedd510dabc955/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”when-dealing-with-swedes-your-best-approach-is-to-defer-to-their-wish-for-long-all-round-consultation-demonstrate-clearly-your-own-patience-and-understanding-allied-to-firmness-and-integrity-50″
title=”When dealing with Swedes, ‘your best approach is to defer to their wish for long, all-round consultation; demonstrate clearly your own patience and understanding, allied to firmness and integrity.'”
content=””
image=”http://static.businessinsider.com/image/54b5bcd169bedddb11abc955/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”you-do-not-have-to-be-exciting-to-make-the-swiss-like-you-they-are-looking-for-solidity-and-reliability-in-the-people-they-deal-with-51″
title=”‘You do not have to be exciting to make the Swiss like you; they are looking for solidity and reliability in the people they deal with.'”
content=””
image=”http://static.businessinsider.com/image/54b5bcd1eab8ea773dcc0f49/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”when-dealing-with-thais-protect-everyones-face-at-all-times-52″
title=”When dealing with Thais, ‘protect everyone’s face at all times.'”
content=””
image=”http://static.businessinsider.com/image/54b5bcd1eab8ea3937cc0f49/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”turks-listen-with-some-skepticism-but-generally-impute-best-motives-and-are-rarely-unreasonable-unless-they-feel-that-they-are-being-duped-53″
title=”Turks ‘listen with some scepticism, but generally impute best motives and are rarely unreasonable unless they feel that they are being duped.'”
content=””
image=”http://static.businessinsider.com/image/54b5bcd16bb3f7f427092a81/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”when-dealing-with-british-your-strongest-weapon-is-dry-humor-supported-by-a-cool-laid-back-approach-54″
title=”‘When dealing with British, your strongest weapon is dry humour, supported by a cool, laid-back approach.'”
content=””
image=”http://static.businessinsider.com/image/54b5bcd1ecad047c563df32a/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”you-should-always-attempt-to-appear-straightforward-honest-but-quite-tough-in-your-dealings-with-americans-who-will-respect-resilience-open-disagreement-and-alertness-and-strong-cards-55″
title=”‘You should always attempt to appear straightforward, honest, but quite tough in your dealings with Americans, who will respect resilience, open disagreement and alertness and strong cards.'”
content=””
image=”http://static.businessinsider.com/image/54b5bcd1eab8ea5733cc0f4d/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”when-dealing-with-venezuelans-you-should-offer-your-help-frequently-when-they-have-business-or-personal-problems-and-be-willing-to-share-their-conspiracies-and-avoid-strict-adherence-to-rules-and-regulations-56″
title=”When dealing with Venezuelans, ‘you should offer your help frequently when they have business or personal problems and be willing to share their conspiracies and avoid strict adherence to rules and regulations.'”
content=””
image=”http://static.businessinsider.com/image/54b5bcd16bb3f7ca27092a81/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”the-vietnamese-are-good-listeners-and-expect-speakers-to-be-clear-and-logical-57″
title=”‘The Vietnamese are good listeners and expect speakers to be clear and logical.'”
content=””
image=”http://static.businessinsider.com/image/54b5bcd1ecad04b25a3df32a/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”lewis-who-was-born-in-northern-england-of-welsh-heritage-has-this-advice-for-dealing-with-his-people-when-dealing-with-the-more-hard-headed-northern-english-scots-or-welsh-you-should-lay-more-emphasis-on-sincerity-and-straight-uncomplicated-dealing-58″
title=”Lewis, who was born in northern England of Welsh heritage, has this advice for dealing with his people: ‘When dealing with the more hard-headed northern English, Scots or Welsh, you should lay more emphasis on sincerity and straight, uncomplicated dealing.'”
content=””
image=”http://static.businessinsider.com/image/54b5bcd16bb3f7b623092a83/image.jpg”
caption=””
credit_href=”http://www.crossculture.com/”
]
[slide
permalink=”got-all-that-now-heres-another-important-global-insight–59″
title=”Got all that? Now here’s another important global insight …”
content=”

How different cultures understand time »


image=”http://static.businessinsider.com/image/53860885eab8eafb581e897b/image.jpg”
caption=””
credit_href=””
]
[/slideshow]