How to check your Uber passenger rating and improve it if it’s low

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Checking your Uber rating only takes a few taps. Klaus Vedfelt/Getty Images
  • You can check your Uber passenger rating by opening the app’s side menu.
  • Your Uber passenger rating is determined by a variety of factors, including how well you tip, and how you treat your driver and their car.
  • It’s easy to check your rating from the Uber app, but improving your score may take some time.
  • Visit Business Insider’s Tech Reference library for more stories.

To improve the user experience, Uber uses a rating system, which allows you to score your driver’s performance from one to five stars. Likewise, your driver can also give you a score, rating their experience taking you where you’re going.

You rarely have to worry about your rating — unless it’s so low that drivers might hesitate to pick you up. In that case, it’s time to start improving your rating.

So how do you find out your Uber rating? And if your score is low for any reason, how do you improve it? While determining where you stand on Uber’s scoring system is easy, bringing your score up if it’s lower than you’d like can be more complicated.

How to check your Uber passenger rating

1. Open the Uber app on your mobile device.

2. In the app, tap on the menu icon in the top-left corner of your screen. It looks like three stacked lines.

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Open the side menu in the app. William Antonelli/Business Insider

3. Opening the menu will reveal a list of options with your name at the top. Just below your name is a number rating with a star next to it. This is your Uber rating.

4. You can tap your rating to open a page that explains how the rating is calculated.

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Your personal Uber rating is always available to you. William Antonelli/Business Insider

How to improve your Uber rating

While there’s no one way to bring your Uber rating up, there are some things you can do to increase your chances of getting a five-star rating from your driver. Here are a few suggestions,adapted from Uber.

1. Show up on time. If you request a ride to pick you up ASAP, you should be outside and ready to go when your car arrives (barring inclement weather, of course). The driver doesn’t want to have to wait for you, so be as prompt as possible.

2. Be nice. Even if you’re having a terrible day, that’s no reason to take it out on your driver. Being courteous, considerate, and polite will go a long way in getting you a good rating.

3. Don’t leave your trash behind. If you have a quick snack or a bottle of water on the way to your destination, don’t leave your garbage in the back of your Uber driver’s car. Take your trash with you and treat their car with respect.

4. Wear your seatbelt. Uber drivers can be fined for a passenger who doesn’t wear their seat belt. Not only is it the law, it’s important for your personal safety, so strap yourself in.

5. Don’t slam the door. This is just common sense—there’s no reason to use brute force when closing your driver’s door. Many Uber drivers use their own personal vehicles to work, so be respectful of their property.

6. Tip well. If your Uber driver got you to your destination safely and comfortably, they will probably enjoy a nice tip for their efforts — and you’ll pretty much guarantee yourself a good rating.

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