How to contact LinkedIn customer support through its online help centre and forum

Shutterstock/wichayada suwanachunTo get customer support on LinkedIn, you’ll need to go online to the company’s help centre.
  • To contact LinkedIn customer support, you’ll have to go through their online Help Centre, as the company doesn’t offer direct contact with a customer support team by phone.
  • LinkedIn has several phone numbers you can call, but all you’ll be met with are recordings that direct you to the Help Centre, or tell you where the company campus is located.
  • For issues not addressed in LinkedIn’sHelp Centre, you can ask original questions to other users via the LinkedInHelp Forum.
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As with so many large companies these days, LinkedIn doesn’t make it easy for you to get in touch with their team directly.

And that’s understandable, given that there are more than half a billion people using LinkedIn, and more than 260 million of them do so on a regular basis – their customer support team would be absolutely overwhelmed.

So while you can call LinkedIn’s various phone numbers (two of which are 650-687-3600 and 650-687-3555), don’t expect anything more than a recording either giving you the company’s physical address, or else directing you to their preferred method of customer service, the LinkedIn Help Homepage.

How to get LinkedIn customer support through the Help Centre

First, make sure you’re signed into your LinkedIn account. Then…

1. From the LinkedIn homepage, click on your picture and the word “Me” in the top right corner of the screen, then click “Open Quick Help” in the dropdown menu.

Screen Shot 2019 09 03 at 10.03.02 AMSteven John/Business InsiderClick ‘Open Quick Help’ in the dropdown menu.

2. Now click “Go to Help Homepage” on the next menu.

3. At the top of the page is a search bar. Type in keywords related to your issue (“lost password” e.g.) into the search bar, or else browse among the featured topics in the left-hand column, or in the central “Suggested for you” space.

William Antonelli/Business InsiderThe LinkedIn Help Centre contains dozens of articles. each one centered around common LinkedIn questions and issues.

If you’re having trouble finding the answer to your issue in LinkedIn’s Help Centre, scroll to the bottom of the Help Homepage and click on the “LinkedIn Help Forum” link, under “Help Forum.”

Using the Help Forum, you can browse past questions that have been answered by other users. Better yet, you can click “Start a new Forum discussion” in the right panel, and ask your own original question.

Screen Shot 2019 09 03 at 10.04.40 AMSteven John/Business InsiderIf your question hasn’t been answered in the LinkedIn forums, you can make your own forum thread.

In most cases, a knowledgeable LinkedIn user or moderator will be able to help.

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