Shayne Elliott, the current chief financial officer who will become the new CEO in January, is acutely aware of the role technology will play in the future health of the bank he will soon lead.
He sees technology as hugely important but its potential still not fully developed.
“The bank is a bunch of people and some technology and our job is to make those things align together to create something fabulous in terms of the customer experience,” he told a media briefing today.
He believes we are only at the very early stages of a technology revolution.
“We really don’t know where this is going to lead right now,” he says.
“Absolutely, we’ve got to get things on mobile on digital and apps and all that other stuff. But really the questions for us is: what are the new business model opportunities going to be for us?
“I think that’s enormously exciting and the bank which gets that right will be an enormous winner.”