As nationwide chains gobbled up retail space across the country, they did so at the expense of smaller mum-and-pop shops.
Speaking on the firm’s podcast, Kim Posnett, head of internet investment banking, and Kathy Elsesser, head of the healthcare and consumer and retail investment banking divisions, explained how exactly ecommerce is effecting physical retail stores.
“I think there will become a degentrification, for lack of a better word,” says Posnett. “We will see the rents come down, and mum and pops shops will come back in a much more curated, personal way that goes along these lines of creating great service and a sense of community, and a desire to support your community.”
But these retail resurrections will need to consider the new business landscape if they want to catch ecommerce’s 15% annual growth rate. (Retail as a whole is only growing about 3% per year.)
“It’s not just about ecommerce versus brick-and-mortar,” says Elsesser. “It’s also about how are people spending. And it’s travel, it’s restaurants, it’s media, it’s entertainment, it’s lodging. Versus the more accessories, apparel and personal consumer goods we saw in the past.”
Shoppers want to connect with a brand on a personal level, say Posnett and Elsesser. For example, a coffee shop is no longer just selling a cup of joe, it’s selling a place to work on your laptop or relax. Grocery stores have realised this too, and have installed restaurants and coffee shops to drive traffic.
“It has to be more than just the product,” says Elsesser. “More about the experience as a whole.”
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