FedEx no longer will fly your Amazon packages — and now pressure is mounting on the company as it gears up its in-house air-freight network

FedexEtienne DE MALGLAIVE/Getty ImagesNo more Amazon boxes in that plane.
  • FedEx announced on Friday that it would not renew its US air contract with Amazon.
  • That leaves some 200,000 Amazon packages a day previously moved by FedEx unaccounted for.
  • With the exit of that key strategic partner, Amazon’s quickly growing logistics network is about to get seriously tested.
  • There are two big problems with the air-cargo network right now, analysts say.
  • Visit Business Insider’s homepage for more stories.

FedEx delivered 3% of Amazon packages last year, according to Wolfe Research. That’s about 200,000 Amazon boxes a day among FedEx’s daily volume of about 2.9 million packages, Moody’s Investors Service estimated.

But on Friday, the Memphis, Tennessee, freight giant announced that it wouldn’t renew its contract to fly packages for the indomitable e-commerce site.

“FedEx has made the strategic decision to not renew the FedEx Express U.S. domestic contract with Amazon.com, Inc. as we focus on serving the broader e-commerce market,” FedEx said in a statement on Friday. The relationship will end on June 30.

A FedEx spokesperson declined to comment further on the matter.

“We respect FedEx’s decision and thank them for their role serving Amazon customers over the years,” Amazon wrote in a statement to Business Insider.

FedEx Express, the company’s air-freight sector, will benefit in the long run, analysts said. Moody’s wrote to investors that Amazon – a customer that requires massive amounts of residential small-package deliveries instead of more fruitful business-to-business contracts – is among FedEx’s least profitable clients.

“FedEx will achieve higher margins and better returns on its investments in its Express network by redeploying capacity to customers other than Amazon,” the Moody’s note said.

As FedEx balances its wins and losses from the relationship change, the pressure is on Amazon’s burgeoning in-house logistics network of ocean freight containers, trailers, fulfillment centres, cargo planes, and more to be able to carry out its two-day delivery promise – and soon, its one-day pledge.

“In a sense, the trainer wheels are off the Amazon Logistics operation,” an investors’ note from Morgan Stanley’s freight-analyst team said.

“This announcement is likely to put extra strain on AMZN’s in-house shipping offerings,” it added.

Amazon has been shifting more and more packages to its in-house delivery network, sometimes disrupting relationships with important logistics providers. Amazon suddenly pulled two-thirds of its business from XPO Logistics in February, snipping some $US600 million from the company.

Amazon said one motivation to develop its logistics network was to manage its quickly rising shipping costs. Amazon’s worldwide shipping costs have grown fifteenfold from 2009 to 2018. Net sales increased by sevenfold in the same time.

However, many observers say Amazon is actually building a third-party logistics company that will someday compete against FedEx and UPS.

Amazon has started to describe itself as a transportation company. And the Morgan Stanley analyst Ravi Shanker said in a previous Business Insider interview it’s clear that Amazon is looking to break into third-party logistics by looking at its quickly expanding network.

Shipping providers  amazonWolfe Research; Andy Kiersz/Business Insider

Amazon has acquired or leased planes, trucks, vans, and so on. And the air-freight network is the priciest and perhaps most complex piece of Amazon’s logistics network.

Amazon’s fleet of 39 planes are staffed, maintained, insured, and owned by Atlas Air Worldwide Holdings and Air Transport Services Group (ATSG). Pilots from Atlas and ATSG fly the Amazon Air planes, and the company is the largest customer of both cargo airlines.

Amazon hasn’t been able to perfect air-parcel delivery. And with the elimination of FedEx, which boasts some 700 planes and 47 years of air-cargo experience, from Amazon’s air network, the pressure is dialed up for the e-commerce company’s transportation venture.

Analysts highlight two problems with Amazon Air: labour issues and poor cost efficiency.

“We are confident in our ability to serve customers,” an Amazon spokesperson told Business Insider. “We regularly balance capacity across our extensive network of great carrier partners to ensure we are able to meet our delivery promises, even during the busiest of shopping events.”

Pilots who fly for Amazon Air have threatened strikes over pay and safety below industry standards

In March, Business Insider interviewed 13 pilots who work for Amazon Air and several logistics insiders on the e-commerce company’s push to launch a cargo airline. Pilots and experts shared that the transportation effort grew too quickly, and that left safety and training matters on the sidelines.

Since then, those pilots have picketed and threatened to strike, leaving millions of deliveries at a standstill. They work for Atlas and ATSG, the two contract airlines that power Amazon Air.


Read more:
An Amazon Air plane crashed in February, killing all 3 people on board. Weeks earlier, several pilots said they thought an accident was inevitable.

But even without a strike, pilots have previously told Business Insider that the lack of new talent coming to the contract airlines that Amazon works with means that service disruptions are likely on the way. Pilots at those airlines earn a third less than their peers who fly the same planes with the same years of experience at FedEx and UPS, and a pilot shortage means that most would-be Amazon Air pilots are more likely to apply for better-paid jobs elsewhere.

Amazon Air Atlas protestsAPA

Atlas said at the beginning of 2018 that it needed to add 200 pilots to its pilot pool as business expanded – but, according to its pilots’ union, Atlas hired a net total of only 143 pilots last year. It hired 288 pilots, but 145 quit. ABX Air, which is owned by ATSG, lost more pilots than it hired – 37 joined, but 42 quit.

“Right now, they’re barely keeping it together,” one Atlas pilot, who flies Amazon Air planes and spoke on the condition of anonymity, told Business Insider in February. “And when I say ‘barely,’ it’s right there. They’re going to run out of people.”

That concerns analysts like Kevin Sterling, the managing director of Seaport Global. He wrote in a note to investors this week that ATSG and Atlas may not have “the ability to maintain on-time service levels and control costs.”

Even Amazon has threatened to cut its ties with ATSG and Atlas, which would nix much of Amazon’s ability to deliver on its consumer promise of two-day delivery, because of the relationship between the pilots and their corporate leaders. The two airlines have been in a yearslong labour-contract battle with their pilot employees.

Atlas said in a statement sent to Business Insider on June 11 that pilots “are key to the company’s continued success.”

“Together with our pilots, we are committed to the success of our customers, and have worked hard to earn a strong record of delivering trusted service,” the statement continued. “We thank all of our dedicated crew of 2,000 pilots and want to recognise them for their significant contributions by reaching a new agreement that increases pay and compensates them at the levels they deserve. We are working toward that goal every day and ask Union leaders to do the same.”

ATSG previously told Business Insider that the company is working to secure a new labour agreement.

“ATSG has always been and will remain committed to the highest standards of safety throughout all of our operations,” the company said in March. “Our airlines are in compliance with the rules of their current Collective Bargaining Agreements, including work rules. Regarding staffing, ATSG has had no issues in finding qualified candidates to support its growth. Contract negotiations continue to be conducted under the auspices of the National Mediation Board, and we look forward to their satisfactory conclusion.”

Amazon Air isn’t as cost-efficient as FedEx or UPS

Amazon’s logistics network is slated to save the company significantly in its skyrocketing transportation costs, experts say.

“Amazon is doing everything possible to keep their shipping expense low because it’s ballooning,” Marc Wulfraat, the president and founder of the supply-chain consultancy MWPVL International, previously told Business Insider.

But in the short term, Amazon hasn’t been able to run a cargo airline that is as cost-efficient as UPS or FedEx, David Vernon, a Bernstein senior analyst and vice president, wrote in a December note.

Amazon can run only 6.6 hours of revenue air hours per day, compared with 17.9 hours per day for UPS and 14.4 for FedEx. Because of “crew inefficiencies,” Vernon wrote that Amazon Air is still costlier than UPS and FedEx in regard to moving goods door-to-door.

“While we are certain Amazon is getting a better deal chartering flights with ATSG and Atlas than it would at UPS or FedEx (which explains why they chose them), this does not mean they can undercut UPS and FedEx on price for deferred deliveries,” Vernon wrote.

Despite these hurdles, the exit of FedEx means the pressure will grow on Amazon to demand more from its internal logistics network, and from its airline contractors ATSG and Atlas, to deliver more.

Still, Morgan Stanley’s freight team wrote they “believe Amazon has enough linehaul capacity to insource all of its own Prime needs and potentially open up to third-party packages as well.” The move “signals Amazon’s emergence as a significant player in the industry.”

Business Insider Emails & Alerts

Site highlights each day to your inbox.

Follow Business Insider Australia on Facebook, Twitter, LinkedIn, and Instagram.