FCA's infotainment system has developed a potentially dangerous glitch -- and customers are outraged

FCAFiat Chrysler’s UConnect system.

  • Some Fiat Chrysler customers reported that their UConnect infotainment systems were rebooting every 45-60 seconds after a software update.
  • UConnect’s customer support Twitter account said the problem was related to SiriusXM Travel Link services and added that they would be temporarily shut down in the next 48 hours.
  • Customers expressed their outrage on Twitter and other online forums.

After Fiat Chrysler updated its UConnect infotainment system this weekend, some customers have described a problem that made the system reboot in their cars every 45-60 seconds, Jalopnik first reported. That means some Chrysler, Dodge, Fiat, Jeep, and Ram owners can’t listen to music, map directions, or use their rear-view cameras without constant interruptions.

On Tuesday, UConnect’s customer support Twitter account said the problem was related to SiriusXM Travel Link services – which provide information like gas prices and weather – and added that they would be temporarily shut down in the next 48 hours to stop the constant reboots.

Since the problem arose, some customers have taken to Twitter and online forums to vent.

“This is beyond unacceptable by Chrysler IMO,” a user wrote on a Chrysler Pacifica forum. “They have known of the issue for days and have provided no resolution or fix. The car is more or less undriveable with any level of comfort or confidence.”

“This has been extremely frustrating and annoying,” a Twitter user wrote. “Completely unacceptable for how much we pay for the vehicles and services.”

UConnect powers the touchscreen system in Fiat Chrysler vehicles which allows users to control music, navigation, Bluetooth functions, and seat or cabin temperature, among other functions. The system also powers the car’s SOS feature, which a driver can use to notify emergency services in the case of an accident. At least one user claimed that this feature was not usable because of the glitch.

“We have identified that the concern is related to SiriusXM Travel Link services,” Fiat Chrysler said in a statement to Business Insider. “In the next 48 hours we’ll temporarily suspend the Travel link feature in order to cease the reboot. We appreciate your patience.”

Here’s what people have been saying on Twitter:

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