RANKED: 11 fast-food chains with the best customer service in America

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Chick-fil-A is taking over America by offering the best customer service in fast food. Hollis Johnson/Business Insider
  • The American Customer Satisfaction Index recently released its annual ranking of fast-food and fast-casual chains.
  • Customer satisfaction is dropping across America, with satisfaction at limited-service restaurants dropping 1.3% compared to 2018.
  • Here are the top 11 national chains in America when it comes to customer service.
  • Visit Business Insider’s homepage for more stories.

While some fast-food chains may be burdened by a reputation of distracted cashiers and dirty dining rooms, a few brands rise above the competition.

On Tuesday, the American Customer Satisfaction Index released its annual restaurant report. Across America, the ACSI found that customer satisfaction is dropping, with satisfaction at limited-service restaurants dropping 1.3% compared to 2018.

“Overall, the fast food customer experience shows some deterioration as major operators focus on technology and menu upgrades to meet changing consumer preferences,” the report states. “Fast food customers tend to be more price sensitive as well, and the industry sees a weakening in guest perceptions of value.”

Here are the top 11 national fast-food and fast-casual chains in America when it comes to customer service.


KFC

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Score: 78/100


Read more:
KFC is launching a Cheetos Sandwich across America, and it represents a massive shift in the chicken chain’s strategy


Dunkin’

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Score: 78/100


Starbucks

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Score: 79/100


Read more:
Starbucks has a new innovation lab that developed more than 130 projects in under a year, including tech updates, Instagram-worthy drinks, and soup-making equipment


Subway

Score: 79/100


Domino’s

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Score: 79/100


Pizza Hut

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Score: 80/100


Papa John’s

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Score: 80/100


Chipotle

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Score: 80/100


Read more:
Chipotle could raise burrito prices to cover the $US15 million impact of Trump’s tariffs


Arby’s

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Score: 80/100


Panera Bread

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Score: 81/100


Chick-fil-A

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Score: 86/100