- The release of “Fallout 76” has largely been a disaster, and many players who bought the game after the launch two weeks ago are demanding refunds.
- Bethesda Studios is refusing refunds based on their digital store policy, but some players previously reported that their refunds were granted by the company’s support team.
- Players who paid $US200 for “Fallout 76 Power Armour Edition” also said a canvas bag advertised in the package had been substituted with a cheaper nylon bag without notice.
- Bethesda’s inconsistency has led at least one law firm to consider a class-action suit against the company on behalf of the players.
Bethesda Studios has frequently been the target of critics and punchlines for releasing their games with a bevy of unintentional glitches and bugs over the years, but the studio’s newest game, “Fallout 76,” may not be able to recover from its controversial launch.
Disgruntled fans are demanding refunds, and Bethesda’s handling of the backlash has led at least one law firm to consider a class-action lawsuit.
While Bethesda’s “Fallout” is widely respected as one of the best first-person-shooter series, the shift to a massively multiplayer format for “Fallout 76” brought a wave of scepticism from fans. The game’s early reception was warm at best, competing against major releases like “Call of Duty: Black Ops 4” and “Red Dead Redemption 2.”
Bethesda’s refund policy states that players cannot receive a refund after downloading the game, but some players reported that their refunds were granted after contacting the support team.
Players who successfully lobbied for a refund posted on Reddit, sparking a series of requests for refunds from r/Fallout users. Bethesda ultimately reverted to its no-refund policy, but the inconsistency has left players even more irate with the company’s business practices.
— BboySkyle (@Vinster098) November 28, 2018
In a separate situation, players who ordered the $US200 “Fallout 76 Power Armour Edition” reported that the bundle did not ship as advertised.
While the special-edition package was supposed to contain a West Tek canvas bag, Bethesda substituted it for a cheaper nylon bag. A customer who made an inquiry to a support employee was told that the company decided to change the bag because of a lack of supplies, and Bethesda had no plans to address the issue.
— Serianni (@serianni13) November 16, 2018
The unhelpful response led to another wave of complaints, prompting Bethesda to issue a follow-up statement and offer those who purchased the special edition an additional $US5 worth of in-game currency.
Now a Washington, D.C., law firm, Migliaccio and Rathod LLP, has announced that they plan to investigate Bethesda’s refund policy and the “Power Armour Edition” advertisements to determine if it’s worth filing a class-action lawsuit claiming deceptive trade practices. In preparation for a potential class-action lawsuit, the firm is asking dissatisfied players to submit a confidential questionnaire if they attempted to get a refund or received the nylon bag with the “Power Armour Edition.”
The outlook for “Fallout 76” is already looking grim two weeks after its release, but Bethesda will have to work to make sure that future games aren’t impacted by the negative feedback. The company has already detailed improvements coming to “Fallout 76” next month and promised greater transparency moving forward.
Business Insider Emails & Alerts
Site highlights each day to your inbox.