It took the Pentagon's intelligence shop nearly 3 years to confirm Edward Snowden didn't use its email system

It took the Defence Intelligence Agency nearly three years to confirm that former intelligence contractor Edward Snowden never used its email system.

On January 25, Business Insider received a final response to a Freedom of Information Act request asking for emails sent to, and from, addresses likely associated with Snowden at DIA, which was originally filed with the agency on May 29, 2014.

“I apologise for the delay in processing your request. DIA continues its efforts to eliminate the large backlog of pending FOIA requests,” wrote Alesia Williams, the chief FOIA officer at DIA. “Despite a thorough search, no documents responsive to your request were found.”

The letter marked the end of a long, frustrating road of trying to gain a deeper understanding into Snowden’s career before he leaked thousands of classified documents to journalists and sought asylum in Russia, where he remains to this day.

BI filed three separate requests on May 29, 2014 for Snowden’s email records at the CIA, where he worked as an employee, the NSA, where he worked as a government contractor, and DIA, where he was a lecturer on counterintelligence, in an effort to learn whether he had, in fact, raised questions over the constitutionality of surveillance programs.

Though both the CIA and NSA took longer than the statutorily-required 20-day period for fulfilling records requests, both agencies issued a final response only a few months later. The CIA provided BI a standard “Glomar response” that would not confirm or deny such records on June 27, 2014, while the NSA on July 1, 2014 issued a partial denial for most of Snowden’s emails, and provided one email it had already made public.

It took the DIA 2 years, 8 months, and 8 days to respond that it didn’t have any records on file.

‘That search took them probably 10 seconds’

The long delay by DIA highlights a common complaint about the FOIA process among journalists and others.

Though President Obama signed a law to reform FOIA in 2016, it did nothing to speed up the process of responding to requests. Some requesters, such as author Monte Finkelstein, simply give up on trying to get records after waiting for years with nothing to show for it.

“This type of ridiculous delay in performing even basic searches is like a disease that has infected every FOIA office within the Intelligence Community,” said Brad Moss, a national security attorney well-versed in FOIA law. Moss said the search at DIA that ultimately turned up no records most likely took 10 seconds to carry out.

“Too many agencies simply do not care about processing your requests in a timely fashion unless you have sued them and a federal judge is now standing over them asking what’s taking so long,” he said.

Interestingly, the people frustrated with FOIA requests are not only on the requesting side. Those fulfilling requests are seemingly overworked and underfunded, as a conversation BI had with one FOIA officer made clear.

When following up on the status of a separate, still-pending request to the CIA in 2015, the FOIA officer could offer no time frame on when it would be fulfilled before launching into an unprompted rant about the entire process:

“If Congress would fund FOIA, and give us the people for it,” the frustrated officer, who did not give his name, told BI. “But they don’t. It’s difficult to do when you’re tasking directorates or whatever federal agency and they have another primary job. It’s not my primary job to do this. I’ve been doing this a long time and people have said to Congress, ‘you’re not going to fund this, you’re not going to give them money to do this this, and you’re expecting them to get this in 20 working days.'”

You can read the DIA’s final response letter below:

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