- Several Vizio smart-TV owners have said on Twitter that Disney Plus, Disney‘s new streaming channel, is not working on their TVs.
- Vizio has acknowledged that Disney Plus isn’t working but hasn’t offered an explanation, a fix. It says that it will update Chromecast in its smart TVs in 2020 to support Disney Plus, though it doesn’t give an exact time estimate.
- Some Vizio owners have suggested that the built-in Chromecast media-streaming systems in Vizio smart TVs are on outdated firmware and that Vizio hasn’t rolled out the appropriate version of Chromecast’s firmware that supports Disney Plus.
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Several Vizio TV owners hoping to check out Disney Plus are reporting on Twitter that their TVs aren’t working with Disney’s new streaming channel that was released on Tuesday.
This is super frustrating: Disney+ doesn’t appear to work with the built-in Chromecast on my Vizio TV: “Disney+ is not available on this Chromecast device." It works with AirPlay, so at least there’s that, but what about people on Android?
— matt weinberger (@gamoid) November 12, 2019
Not a dumb question. I’m trying to cast to my Vizio and it’s showing that Disney+ isn’t supported on this device. Strange being that the TV isn’t even 2-years old. pic.twitter.com/QoCdGP0KJL
— Ben Peterson (@BPinAZ1975) November 12, 2019
Vizio has acknowledged that Disney Plus doesn’t work on its SmartCast TVs as a built-in app or via casting. The company hasn’t offered much of an explanation.
Hi Nick, Disney+ is not currently available on VIZIO TV's as a built in app or available to cast. If you have an AirPlay 2 compatible SmartCast TV, you may be able to AirPlay Disney+ content to the TV.https://t.co/VmPce5PjKA
— VIZIO (@VIZIO) November 12, 2019
Vizio said on its support page that it plans to have the Disney Plus app available in 2020, but it doesn’t specify an exact date. It also says that Apple users could use AirPlay 2 to watch Disney Plus, but that leaves anyone who doesn’t have an Apple device without access to the new service.
In its support page, Vizio also provides a link to a Disney Plus page that lists compatible devices, which includes smart TVs from LG and Samsung.
In a statement to Business Insider, Vizio said:
“While we don’t have anything to announce at this time, VIZIO is constantly adding new apps to SmartCast Home. VIZIO is working diligently to implement the new version of Chromecast and will start rolling out the update to our SmartCast TVs as soon as possible. In the meantime, customers with VIZIO SmartCast TVs can use AirPlay to stream Disney+ directly from their Apple device to the TV. The iOS device only needs iOS 12.3 or later, or a Mac running 10.14.5 or later, and your device must be connected to the same Wi-Fi network as the TV.”
So many Vizio televisions have Cast 1.34 and Disney requires Cast 1.36 or higher. We need a firmware update Vizio!!
— Wendy Bowen (@bowen_wendy) November 12, 2019
Some users have suggested that the built-in Chromecast devices in Vizio smart TVs have an outdated firmware version – 1.34. Regular Chromecast users received an update to version 1.36, which is said to contain the compatibility for Disney Plus.
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