DirectTV is reportedly allowing some people to refund their NFL packages after national anthem protests

If sports fans disagree with NFL players’ protests, DirectTV is reportedly allowing at least some of them to cancel and refund their subscriptions.

Customer service representatives told the Wall Street Journal that the company is letting some customers cancel subscriptions if they cite players’ national anthem protests. Typically, DirectTV does not allow refunds for its Sunday Ticket subscription once the NFL season begins. 

Last week, President Trump encouraged teams to “fire or suspend” players who knelt during the national anthem, and for NFL fans to “refuse to go to games until players stop disrespecting our Flag & Country.”

While 61% of people who watch at least a few NFL games a season support players’ right to protest, many others backed Trump. Trump’s supporters spoke out against players on social media, burned their NFL merchandise, and canceled their DirectTV subscriptions. 

Many who have spoken out against the NFL protests voiced support of DirectTV’s apparently policy change. 

Others, who support the NFL players’ protests — which started last year to raise attention to racial inequality in the US — said that DirectTV’s decision lacked integrity.   

DirectTV service representatives contacted by the Journal seemed confused about the company’s cancellation policy, with some saying certain protest-related complaints could result in refunds, while others believed the policy had not changed.

Parent company AT&T didn’t respond to Business Insider’s request for comment or clarification of the policy. 

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