- A passenger on a Delta Air Lines flight claimed he stepped in dog faeces that had been left on the plane and the airline did not assist in helping him clean up the mess, several reports said.
- According to WXIA-TV, the NBC affiliate of Atlanta, passengers boarded the flight before the cleaning of the previous flight had been completed, and during this earlier flight, Delta confirmed “a service animal got ill.”
- WSB-TV 2 Atlanta reported passenger Matthew Meehan told the news station he stepped in the leftover mess and that other passengers refused to sit until it was cleaned up.
- “It was faeces, and it was everywhere,” Meehan said. “It was on my seat. It was on the floor. My feet were in it.”
A passenger on a Delta Air Lines flight claimed he stepped in dog faeces while boarding the plane, and the airline did not assist in helping him clean up the mess, multiple reports said.
WXIA-TV, the NBC affiliate of Atlanta, known locally as “11 Alive,” reported that on Thursday Delta Flight 1949 had not been properly cleaned before takeoff for Miami. Flight Aware confirmed Flight 1949 was a Delta Air Lines flight from Atlanta to Miami.
According to a statement to Business Insider, Delta Air Lines confirmed that passengers boarded the flight before the cleaning of the previous flight had been completed, and during this earlier flight “an ill service animal” had an incident.
This ill service animal caused quite an unpleasant experience for one traveller in particular.
WSB-TV 2 Atlanta reported that passenger Matthew Meehan told the news station he had stepped in the leftover mess and other passengers refused to sit until it was cleaned up.
“It was faeces, and it was everywhere. It was on my seat. It was on the floor. My feet were in it,” Meehan said.
WSB-TV 2 reported that Meehan said that he had asked flight attendants for cleaning supplies and was only given “two paper towels and one of those little bottles of Bombay Sapphire.”
Meehan’s account to the network adds that he wasn’t given much assistance after speaking to a Delta Air Lines manager.
“She said to me, ‘Well, that’s not my problem.’ I said, ‘I’m sorry?’ She says, ‘Well, if the cleaning crew didn’t clean your seat, I don’t have any control over that,'” Meehan told WSB-TV 2.
According to WSB-TV 2, passengers eventually laid down blankets, though Meehan remained shaken by the event.
“I have never in my entire life felt more dehumanized. I felt like an animal,” he told the news network. “Words can’t even describe how awful it was, and they had so many opportunities to make it right.”
In a statement to Business Insider, Delta Air Lines apologised for the incident, saying they offered a refund and compensation to customers affected by the flight, adding, “The safety and health of our customers and employees is our top priority, and we are conducting a full investigation while following up with the right teams to prevent this from happening again.”
Delta told Business Insider that, upon landing, the aircraft was taken out of service so that it could be deep-cleaned and disinfected.