Photo: Andrei Dimofte via Flickr
Corporate travel buyers voted Delta Airlines their favourite airline this year, nabbing the top spot from former titleholder Continental, which is completing a merger with United, according to Business Travel News.Delta came in first in five of 10 categories, including flexibility in negotiating transient pricing and complaint/problem resolution.
It beat out United/Continental by 2/10 of a point.
American Airlines, which came in second place in last year’s survey, dropped to fourth place.
And Southwest Airlines came in last.
Most buyers (46%) also said there was no change in the quality of customer service for the major airlines over the past 12 months. 18% said it had improved, while 36% said it was worse.
BTN’s survey included 406 corporate travel buyers from organisations with more than $500,000 in annual U.S.-booked air volume. They were asked to rate airlines on 10 separate criteria.
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