A Korean customer is suing CVS after receiving a receipt with her name printed as “Ching Chong Lee.”
The customer, Hyan Lee, said that she used her own name when ordering photos online, but received a receipt printed with the racial slur, CBS New York reported.
After complaining, a CVS employee apologized and claimed the person would be “counseled and trained,” according to CBS.
Lee is seeking $1 million from the company for the distress the incident caused.
A company spokesperson told CBS that he couldn’t comment on pending litigation. He did say that the pharmacy has a strict no-discrimination policy.
The CVS story shows how one employee’s bad decision can embarrass the entire brand.
A Papa John’s customer complained last year after employees allegedly wrote “Lady Chinky Eyes” on the receipt.
That woman didn’t sue, but she did complain about the company on Twitter.
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