- L.L.Bean has long been known for its lifetime return policy, which it ended in February 2018. T he store now offers a still-generous one-year window for returns.
- It’s not the only US retailer with an extremely generous return policy.
- Here are 17 retailers with generous returns policy.
“Increasingly, a small, but growing number of customers have been interpreting our guarantee well beyond its original intent. Some view it as a lifetime product replacement program, expecting refunds for heavily worn products used over many years,” the company’s executive chairman, Shawn O. Gorman, wrote in an email announcing the policy changes to customers.
But it isn’t all doom and gloom for L.L.Bean customers, as the store still offers a very reasonable one-year window for returns.
And it’s not alone – a whole host of US retailers offer customers incredible return policies.
Take a look at some of the best, below:
Costco has one of the most generous return policies of any store. It says that any product can be returned to Costco warehouses for any reason. The only restrictions are on electronics, which must be returned within 90 days.
There are exceptions to the rule, however. In August, Business Insider reported that one member had her membership canceled after being told by Costco that she had made too many returns.
Given that a year is a long time to hold onto a receipt, the store can also help you out by searching for an order using your credit- or debit-card number.
L.L.Bean previously offered an almost unbelievably generous return policy – customers could bring back any items bought at L.L.Bean if they felt it didn’t live up to their expectations. The guarantee covered the item’s full lifetime.
In February 2018, the store reduced the return window to one year, which is still considerably better than a lot of stores.
REI also used to offer a no-questions-asked return policy where customers could return used items for cash. The return window has now been reduced to one year, but customers are still able to trial the products during that time.
Outdoor products have to be returned within 90 days.
Mattress startup Casper offers a 100-day window to trial its mattresses. The best part of the return policy is that it imposes no hassle on the customer. The company will come and collect the product from your home and donate it to a charity.
Customers are given the chance to work out in products, and if they don’t like them, they can return them anytime after.
“If a customer purchases a product and is dissatisfied with the purchase, we encourage them to return the product to the store in exchange for a full refund,” a spokesperson for the company told Business Insider.
CVS beauty products
The concept was created by its founder many years ago and has stuck to this day.
Bed Bath & Beyond
Online shoe store Zappos gives its customers plenty of time to make a decision. Its return policy allows customers to get a full refund within 365 days, providing the product has not been worn and is still in its original packaging.
You can get a full refund on your card if you return the item within 60 days, and if it reaches up to 90 days, then you can get a refund in store credit.
There’s one exception to the rule: the department store does not allow customers to return products from its “Last Act” clearance sections beyond 30 days.
Bath & Body Works
“We just want you to love it,” the company writes on Facebook. You can return or exchange any of its products at any time.