Chipotle's website and app crashed, making it impossible to get free guacamole, and people are furious

Hollis JohnsonChipotle’s free-guacamole day got off to a rough start Tuesday.
  • Chipotle’s free-guacamole day is off to a rough start, with dozens of customers complaining about tech issues.
  • For the promotion, customers who order a meal at Chipotle via the company’s app or online on Tuesday are eligible to receive free guacamole.
  • As of 11:45 a.m. ET, however, Chipotle’s app and website were experiencing significant glitches, making it difficult or impossible for customers to get their free guac or order at all.
  • At 2:38 p.m. ET, the chain tweeted that its ordering systems were back up. While Chipotle’s website appeared to be functioning, some customers said that they were still having problems placing orders on the chain’s app.

Chipotle’s free-guacamole day is off to a rough start.

Last week, the struggling burrito chain announced that any customers who ordered a meal via the company’s app or online on July 31 would be eligible to receive free guacamole.

As of lunchtime on Tuesday, however, dozens of customers were complaining on social media that the chain’s website and app were refusing to accept orders.

Some customers reported that the chain’s app did not accept the code that allowed people to add free guacamole to their orders. Others said the chain’s website was crashing.

Business Insider’s attempts to use the code to redeem free guac on Chipotle’s app failed. Reporters also encountered glitches when attempting to order on the website, with Chipotle’s front page being unavailable for a short period of time.

Screen Shot 2018 07 31 at 11.32.34 AMChipotleChipotle’s homepage at roughly 11:30 a.m. ET on Tuesday.

An employee at a New York City Chipotle said she had encountered a significant number of customers trying to obtain free guacamole on Tuesday. People seeking free guac were told to call Chipotle’s customer-service number.

Chipotle did not immediately respond to Business Insider’s request for comment but acknowledged the issues in a tweet.

At 2:38 p.m. ET, the chain tweeted that its ordering systems were back up. While Chipotle’s website appeared to be functioning, some customers said that they were still having problems placing orders on the chain’s app.

Chipotle’s shares had already fallen by as much as 8% on Tuesday following Business Insider’s report late Monday that a Chipotle location in Powell, Ohio, had closed after people reported falling ill after eating there.

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