CHART: Internet Faults Are Becoming A Bigger Headache For Australian Telcos

Getty/Cameron Spencer

Customer service, or a lack it, is still the big problem with telecommunication companies.

More than half the 158,652 complaints lodged with the Telecommunications Industry Ombudsman in 2012-13 were customer service related.

However, overall complaints are at a five year low, down more than 18 per cent on the previous year.

Against the overall trend, extreme weather events contributed to more complaints about:

  • Internet faults, up 18.3 per cent to 18,963
  • Landline faults, 19.1 per cent to 9,553
  • Delays in new internet connections, up 58 per cent to 4,710 and
  • Delays in new landline connections, up 40 per cent to 3,743
  • .

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