Tech

Australians are really unhappy with the NBN

Complaints about the NBN more than doubled for the 2017 financial year, according to the Telecommunications Industry Ombudsman. The dispute handling authority received 27,195 complaints about NBN services in the year ending June 30, 2017 – up 159.3% from the previous year’s 10,487 – according to its annual report released […]
Australians are really unhappy with the NBN
Tech

Telstra just blamed the NBN for tying with Optus as Australia’s most complained-about telco

Complaints against Australian telecommunications providers have risen in the latest ombudsman’s report, with Telstra and Optus tied for the title of most complained-about company. The Telecommunications Industry Ombudsman on Wednesday released numbers for the quarter ending March 31, which showed the entire industry recording 8.4 complaints per 10,000 services-in-operation. This […]
Telstra just blamed the NBN for tying with Optus as Australia’s most complained-about telco
Tech

Here’s why the NBN is right to hose down news of ‘complaints doubling’

More Australians than ever are having to escalate their phone and internet complaints to the Telecommunications Industry Ombudsman, the latest numbers reveal. The ombudsman received 65,970 complaints during the six months ending December 31. This was up 5.3% from the preceding half-year but, more alarmingly, was a 33.8% increase from […]
Here’s why the NBN is right to hose down news of ‘complaints doubling’
Tech

Telstra has overtaken Optus as Australia’s most complained-about telco

The telecommunications industry ombudsman has released the latest quarterly numbers for complaints – and in terms of complaints per customer Telstra is now the industry leader. After many quarters at the top, Optus was pipped by Telstra in the October to December 2016 period. Telstra recorded 6.8 complaints per 10,000 […]
Telstra has overtaken Optus as Australia’s most complained-about telco