News

An Australian telco audit has cast ‘serious doubts’ over whether staff are sufficiently trained to assist vulnerable customers

Australia’s telecommunications watchdog has issued a new list of industry guidelines, designed to protect vulnerable customers when seeking new phone and internet plans. The guidelines come after an audit of nine Australian telcos, which raised “serious doubts” that staff training is up-to-date across the industry. “A generic approach seeking to […]
An Australian telco audit has cast ‘serious doubts’ over whether staff are sufficiently trained to assist vulnerable customers
News

It could become tougher to transfer your mobile number to another telco, thanks to new changes intended to fight fraud

New changes announced by the Australian Communications and Media Authority (ACMA) would require telcos to introduce stronger identity verification measures before phone numbers can be transferred to another carrier. The changes are intended to fight phone-based frauds and scams. A 2019 report from the telecommunications ombudsman found mobile phone fraud […]
It could become tougher to transfer your mobile number to another telco, thanks to new changes intended to fight fraud
News

Vodafone will refund customers who unknowingly bought ringtones, games and gadgets — but has avoided a fine from the competition watchdog

Vodafone customers who unknowingly bought ringtones, games and other content provided by third parties under the telco’s direct billing service will be refunded, following an investigation by the competition watchdog into the controversial practice. The billing service, which was automatically enabled on Vodafone customers’ mobile accounts from 2013 until March […]
Vodafone will refund customers who unknowingly bought ringtones, games and gadgets — but has avoided a fine from the competition watchdog
Tech

Optus has an insanely good $40 Click Frenzy deal

The annual Click Frenzy sale kicks off today, officially starting at 7pm AEST tonight, but Optus has jumped out early with extremely cheap sim-only and device plans available, including for the latest iPhones, Google Pixels and Samsung Galaxy S10. The deals essentially work out to be 20% off a bunch […]
Optus has an insanely good $40 Click Frenzy deal
Tech

Here’s how fast Australia’s top NBN providers really are

The ACCC has found that TPG offers Australians the fastest average NBN speeds during peak hour. Speed test results show premium-priced plans do not necessarily deliver higher speeds. However, once poor quality connections are removed from the speed test, Optus, Telstra and TPG all come out on top by a […]
Here’s how fast Australia’s top NBN providers really are
Tech

Now Britain is the latest to make Huawei pay for its suspect technology

Britain may become the latest among the Western alliance nations to ban China’s global telecom giant Huawei from involvement in any future tech projects, according to a Friday report in the British tabloid, The Sun. Huawei and Chinese firms like it are set to be legally blocked from participating in […]
Now Britain is the latest to make Huawei pay for its suspect technology
Tech

Optus has been fined $10 million for misleading customers

The ACCC has just announced that the Federal Court has ordered Optus to pay $10 million for misleading customers. Proceedings against Optus began in October 2018, with the order being handed down today. In a breach of corporate regulations, some Optus customers unknowingly bought digital content such as ringtones and […]
Optus has been fined $10 million for misleading customers
Tech

Telstra wants to control drone swarms

Telstra is trialling new drone technologies to help in disaster management scenarios. At the Telstra Vantage showcase today, the Telstra Labs team displayed a drone swarm and a mobile “cell on wings” that use 4GX on its mobile network. The swarms can be controlled by a single pilot and fly […]
Telstra wants to control drone swarms
Markets

Revenue has stalled at TPG as NBN headwinds start to bite

TPG Telecom full year revenue $2.5 billion, up 0.2%. Statutory profit $396.9 million, down 4.1%. Significant earnings headwinds from migration of customers to NBN. TPG Telecom reported flat full year sales and a dip in statutory profit as the telco hit “significant headwinds” from migration of customers from fixed line […]
Revenue has stalled at TPG as NBN headwinds start to bite
Tech

The NBN will pay telcos $25 for each missed appointment

The National Broadband Network Co will pay telecommunications companies $25 for each missed appointment and late connection as part of an agreement with the competition regulator, which could see Australians receiving refunds from their retailers when their connections go awry. The NBN Co will have to pay a further $25 […]
The NBN will pay telcos $25 for each missed appointment
Markets

Telstra has cut guidance because of slow NBN rollout

Telstra has cut 2019 guidance due to updated forecasts showing fewer premises will be ready for NBN than expected. Guidance unchanged outside updated NBN rollout assumptions. Revenue is now forecast to be lower by about $300 million. Telstra has cut its revenue and earnings guidance for 2019 due to a […]
Telstra has cut guidance because of slow NBN rollout