News

Frustrated customers at Kay, Zales, and Jared say their wedding and engagement rings are stuck in ‘jewellery jail’ due to coronavirus-related store closures

As Kay Jewellers, Zales, and Jared stores were forced to temporarily close across the country, many customers were left without the jewellery they had brought in to locations for repair. Since jewellery repairs are traditionally picked up at the stores where they were dropped off, many customers have been told […]
Frustrated customers at Kay, Zales, and Jared say their wedding and engagement rings are stuck in ‘jewellery jail’ due to coronavirus-related store closures
News

How a Kay Jewellers consultant sold a $16,000 engagement ring through phone calls and photos after the coronavirus forced jewellers online

Signet, which owns Kay Jewellers, Zales, and Jared, has made some shifts to its strategy amid the coronavirus pandemic. Virtual consulting services, where salespeople can show customers photos and talk over the phone, are part of the company’s new strategy. A $US16,000 pear-shaped diamond ring was recently bought using virtual […]
How a Kay Jewellers consultant sold a $16,000 engagement ring through phone calls and photos after the coronavirus forced jewellers online
News

Kay, Zales, and Jared are hurting after sluggish holiday sales — and it may be the latest sign that millennials are turning the diamond business upside down

Kay, Zales, and Jared are all in trouble after a weak holiday season. Signet Jewellers CEO Virginia Drosos recently said in a statement that the holiday season “fell short” of the retailers’ expectations. It’s just the latest instance of bad news for the jewellery giant, as millennials’ adopt different jewellery-buying […]
Kay, Zales, and Jared are hurting after sluggish holiday sales — and it may be the latest sign that millennials are turning the diamond business upside down