Strategy

A flood of hate mail might seem like the first sign of a startup’s demise — but successful founders say customers’ fury can be a good thing

SparkNotes, the book-summary site, is one example of a startup that was so popular in its early days that it couldn’t keep up with customer demand. Other examples include GOAT, the world’s largest resale marketplace for high-end sneakers, and VIPKid, a Chinese education startup. At least one entrepreneur says this […]
A flood of hate mail might seem like the first sign of a startup’s demise — but successful founders say customers’ fury can be a good thing