Restaurant owners in the US are wondering what life will look like when the country fully emerges from lockdown. Many are looking toward China for direction as it slowly resumes normal life and dining out becomes an option again. Restaurants across China and Hong Kong have made drastic changes to […]

Third-party delivery platforms like Grubhub and Doordash claim to be helping restaurants through the pandemic, but restaurant owners say they’re doing the opposite. Most delivery platforms charge restaurants a roughly 30% commission on every order, and restaurant owners say platforms have been slow to offer support and even pay what […]

The restaurant industry lost an estimated $US25 billion in sales and more than three million jobs in the first 22 days of March, as the coronavirus outbreak swept the US. Roughly 30,000 restaurants have already closed for good across the country, with more than 110,000 expected to shutter in the […]

The coronavirus pandemic has resulted in shutdowns and massive losses for retailers, restaurants, and their workers. But many are supplementing their income losses by pivoting to new tactics and opportunities that are more suited to the pandemic. Here are nine ways that retailers and workers are still making money while […]

Restaurant chains including the Cheesecake Factory, Wendy’s, and Subway are trying to help their store locations with rent costs amid the novel coronavirus outbreak. Some chains are calling for rent reductions from landlords, while others are covering the bills for their franchisees. Many companies cited declines in business for the […]

Pi Day is upon us, and so are its pizza promotions. You can get free pizza and large discounts at several popular pizza chains on March 14. From Mod Pizza’s free pizza with a $US3.14 purchase to Pieology’s buy one, get one for $US3.14, here’s how you can put a […]

When Business Insider asked if I’d be interested in taste-testing some Italian restaurant chains, I jumped at the chance. Olive Garden was on the list, and I was told it’s one of the most famous Italian-inspired restaurant chains in America. But in two years of living in the US, I’d […]

Buca di Beppo is a cult-favourite Italian-American restaurant chain. Growing up in a Chinese-American household, the only spaghetti I encountered was at friends’ houses or on TV. As an adult, I finally learned about Buca di Beppo and my red-sauce dreams were reignited. My first meal there was full of […]

Valentine’s Day is upon us, and nothing says romance like sharing a plate of spaghetti. Olive Garden and Buca di Beppo are two of the most popular chain restaurants serving pasta. We ate similar meals at both restaurants to see which is more worth the dough, and we were impressed […]

In-N-Out and Shake Shack are two of fast food’s most celebrated burger chains. I visited an In-N-Out in Los Angeles and a Shake Shack in New York to compare the experiences. My conclusion: while Shake Shack undoubtedly has better fries, In-N-Out makes a better-balanced burger. Visit Business Insider’s homepage for […]

On January 29, Beyond Meat and KFC announced an expanded test run of Beyond Fried Chicken. In a recent interview with Business Insider, Beyond Meat CEO Ethan Brown explained why developing the plant-based fried “chicken” was much harder than creating Beyond’s beef alternative products. The muscle structure is of utmost […]

Chicago is famous for its deep-dish pizza. The two biggest chains in the deep-dish game are Giordano’s and Lou Malnati’s. I’m not a fan of deep dish, but I ate a lot of it when I was a student in the Chicago area. On a recent trip to Chicago, I […]

Carl’s Jr. and McDonald’s are both burger-focused fast-food chains, but one is much bigger than the other. I went to both chains to eat their most famous burgers and to see why one had such a big brand advantage over the other. I found that the food wasn’t the deciding […]

The fast-casual competition is heating up, even as diners’ demands become harder to meet. The rise of mobile ordering has forced fast-casual restaurants to improve their to-go game while still delivering the tasty, healthy, high-quality, environmentally conscious food that their customers want. Lemonade is one such promising fast-casual chain. Based […]

Tex-Mex food has a special place in America’s stomach. When it comes to Tex-Mex fast food, Taco Bell and Del Taco are the two giants duking it out for the top spot. Back in January, I ate massive meals at both chains in order to get a sense of their […]

Norms Restaurants is an iconic diner chain based in Los Angeles. Norms has been featured in countless movies, TV shows, and even a song by Tom Waits. But it’s also a place where normal people gather. I ate breakfast at the Norms in West Hollywood, which is one of the […]

Burgers taste good because they contain fat – among other things. Fatburger is the only major burger chain to use the word “fat” in its branding. But the last decade has seen the food industry shift away from fatty foods, making “fat” a potentially dangerous word when it comes to […]

There are some restaurants and fast-food chains you can largely find on the East Coast of the US. Friendly’s is a family-friendly diner located in a few states along the East Coast, including New York and New Jersey. Legal Sea Foods is a more upscale dining chain you’ll find in […]

Los Angeles is famous for its many celebrities. Urth Caffé is a local chain that is known for how popular it is among the city’s stars. I ate at Urth Caffé to see what it was like, and while I didn’t encounter any famous people, I felt like I’d entered […]

Chicken and waffles is an iconic comfort food dish that likely originated in Harlem, New York. I had never eaten chicken and waffles before. So on a recent trip to Los Angeles, I stopped by Roscoe’s to taste the iconic dish at one of the chains most known for it. […]

IHOP recently hosted an exclusive dinner series at its tiny house restaurant in a secret Los Angeles location. IHOP’s head of culinary, Scott Randolph, was the chef in charge of the tiny house dinner. He curated a fine dining-inspired menu with ingredients from IHOP’s regular menu and test kitchen. Chef […]

In-N-Out is one of California’s most beloved fast-food chains. Sadly, I don’t live in California. In order to rectify this gap in our fast-food coverage, I hopped on a plane to Los Angeles and immediately bee-lined for In-N-Out. For my first In-N-Out meal in years, I had a Double-Double burger […]

McDonald’s is a symbol of American capitalism. Some cities remain more loyal to the Golden Arches than others. These are the 10 cities with the most McDonald’s restaurants per capita. Sign up for Business Insider’s retail newsletter, The Drive-Thru, to get more stories like this in your inbox. Visit Business […]

Chick-fil-A dominated the chicken sandwich space before Popeyes released its chicken sandwich. No other chain came close in a Business Insider reader survey conducted in June and July. We surveyed more than 3,000 Business Insider readers about their fast-food preferences, ranking chains by comparing the number of people who had […]

Eating alone can be far from fun. But Chinese hot pot chain Haidilao goes out of its way to make single diners feel pampered. Haidilao is a massively popular Chinese restaurant chain that serves Szechuan hot pot, in which diners cook their own meat, vegetables, and other items in boiling […]

Bubble tea has exploded in popularity in recent years, with homegrown chains like Boba Guys and Kung Fu Tea expanding across the country and Taiwanese chains like Tiger Sugar setting down roots in the US. It’s also a drink that East Asians and others are passionate about around the world, […]

Taco Bell is one of the many fast-food chains that supposedly has a secret menu – a list of items online that customers can order with substitutions or changes to the chain’s standard menu. I tried to order eight items from the secret menu but ended up getting only around […]

Applebee’s rose to popularity in the 1990s thanks to its affordable menu and popular items like buffalo chicken wings. But after the 2008 recession, it had a hard time drawing diners back. Applebee’s tried to reinvent itself to appeal to millennial diners, but ended up alienating its core customers. Thanks […]

IHOP just built its tiniest restaurant in the world, in partnership with A&E’s “Tiny House Nation.” The restaurant will host IHOP fans for a special tiny tasting menu inspired by classic IHOP dishes. The dinner series will span four nights over December 12-15, and each night will offer three seatings […]

The Italian-American casual-dining chain Olive Garden has been open since the 1980s. Olive Gardens used to share buildings with Red Lobster restaurants. In certain locations, you can buy a whole bottle of the chain’s famous salad dressing. Visit Insider’s homepage for more stories. Olive Garden is a casual-dining restaurant chain […]

Growing up in Connecticut, access to fast food was usually limited to chains such as McDonald’s, Burger King, and Wendy’s. When I moved down south to North Carolina for college, I loved discovering the numerous regional restaurant chains and fast-food establishments – and how delicious they all were. Cook Out […]

MOD Pizza is America’s fastest-growing restaurant chain, beating out popular chains like Shake Shack and Jersey Mike’s, according to Nation’s Restaurant News’ latest ranking. MOD cofounder Ally Svenson recently told Business Insider that the chain never prioritised growth, instead focusing on filling a need for its customers and employees. MOD’s […]

All sub sandwiches are equal in a way, but some are better than others. The top three sub chains in term of sales in America are Subway,Jimmy John’s, and Jersey Mikes, according to Nation’s Restaurant News. I went to all three sandwich chains and ordered the same meal at each […]

Founded by Japanese American wrestler Hiroaki “Rocky” Aoki,Benihana was an early Asian-style restaurant to become popular in America. Among Asian Americans, its food has a reputation for being “whitewashed.” I’m Chinese American and I just went to a Benihana for the first time to see how well the restaurant has […]

Olive Garden’s Never Ending Pasta Pass entitles passholders to unlimited pasta at Olive Garden for nine weeks from September 23 through November 24. They cost $US100 a pop, and Olive Garden only offered up 24,000. I ate at Olive Garden with a Never Ending Pasta Pass to see just how […]

Fried chicken is one of my favourite foods. I had some of the best fried chicken I’ve ever had at Bonchon Chicken, a fried chicken restaurant chain from South Korea. Bonchon’s fried chicken was like candy: The skin’s crisp was immaculate, the sauce was well-rounded and flavorful, and the meat […]

Chicken wings are always in season. I tried the wings at Buffalo Wild Wings, Hooters, TGI Fridays, Bonchon Chicken, and Wingstop to see who had the best chicken wings. Turns out the Korean import Bonchon had the best chicken wings: immaculately crispy and bursting with flavour. However, Hooters was a […]

Hooters is both famous and infamous for its scantily clad waitresses. As a young woman and feminist, I’ve always thought Hooters had a pretty sexist concept, so I never set foot in one. I went to a location in New York to eat my first Hooters meal, and my experience […]

On Tuesday, Wendy’s announced that it would be rolling out a breakfast menu nationwide in 2020. The chain’s stock dropped by over 11% on Tuesday after the chain revised its profit due to the breakfast announcement. I went to a Wendy’s location that was testing the breakfast menu and tried […]

Salad chain Just Salad is replacing its beef menu item with a Beyond Meat offering starting Thursday. Just Salad‘s new Beyond Beef meatball will be available nationwide as a topping for wraps and bowls. The chain’s Smokehouse Steak Salad will be removed from the menu. Although many chains like Burger […]

The keto diet is all the rage these days, but it can be hard to find keto-friendly meals when eating out. Chipotle and Qdoba both released keto-friendly versions of their signature bowls this year to chase that burgeoning taste. I tried both, and while Chipotle’s keto bowl was better than […]

IHOP and Denny’s serve more or less the same menu: breakfast food. I went to an IHOP and a Denny’s in New York City and ordered the same meal at both: a breakfast platter, an omelette, french toast, and a breakfast specialty. IHOP’s food blew Denny’s offerings out of the […]

Taco Bell is releasing a Toasted Cheddar Chalupa on September 12. This new item is part of a larger menu revamp that will phase out nine menu items and reorganise the menu’s overall structure. We tried the new Toasted Cheddar Chalupa, and we were impressed by how satisfying and filling […]

Mac and cheese is the ultimate comfort food. I tried the mac and cheese from Popeyes, Boston Market, Panera Bread, KFC,Subway, and Chick-fil-A to see which chain does it best. With real cheese baked in, Chick-fil-A’s mac and cheese offered a tangy and rich flavour that left its competition in […]

On Monday, Wendy’s brought back its spicy chicken nuggets in response to overwhelming demand from fans. When I went to try the spicy nuggets at my local Wendy’s, they were sold out. I called around until I found a Wendy’s in Manhattan that still had them. After trying the spicy […]

Chicken nuggets are a fast-food favourite. I tried the chicken nuggets at McDonald’s,Burger King, Wendy’s,Chick-Fil-A,Shake Shack, and KFC to see which chain does them best. The chicken nuggets at Wendy’s won out with their crispy coating, juicy chicken, and balanced flavour. At around 40 cents a nugget, they were also […]

Olive Garden rolled out a build-your-own lasagna called the “Lasagna Mia” in August. In December, executives at Olive Garden parent company Darden Restaurants blamed the “Lasagna Mia” for a rough quarter. Twitter users were baffled by the shape of the new lasagna, with some describing it as appearing to look […]

Texas Roadhouse, Outback Steakhouse, and LongHorn Steakhouse are the leading steak-centric restaurant chains in America. I went to the Outback Steakhouse in Manhattan, the LongHorn Steakhouse in Queens, and the Texas Roadhouse in Teterboro, New Jersey, to see how the dining experiences compared. I ordered the same meal at each […]

Blaze Pizza on July 15 became the first national chain to announce a rollout of an official keto-diet-approved pizza crust. The new keto crust contains three grams of carbohydrates per slice, compared to the classic crust’s 14 grams per slice. I went to the Blaze Pizza on Staten Island, New […]

Outback Steakhouse and LongHorn Steakhouse are both popular steakhouse chain restaurants. I went to an Outback Steakhouse in Manhattan and a LongHorn Steakhouse in Queens to see how the dining experiences compared. I ordered the same meal at each restaurant: a house salad, the chain’s most popular appetizer, a house […]

A single location of some of America’s favourite chains can bring in millions of dollars a year. Chains including Mastro’s Steakhouse, The Capital Grille, and the Rainforest Café topped Nation’s Restaurant News’ analysis of brands with the highest average unit volume. Read on for a ranking of the top 10 […]

MOD Pizza is America’s fastest-growing restaurant chain. I went to the MOD Pizza in Bellevue, Washington, to see what the dining experience was like. I was impressed by the food’s customizability, the ingredients’ freshness and quality, and the efficient yet personal assembly-line format. Visit Business Insider’s homepage for more stories. […]

Hiroaki “Rocky” Aoki opened the first Benihana restaurant in mid-town Manhattan in 1964, based on the unique cooking style of teppanyaki. Rocky knew the odds were stacked against him in a post-WWIIAmerica, so he focused on making the menu as American as possible. He deliberately banned any foods that might […]

Casual-dining restaurants have weathered a slump in recent years. But, according to a report released by Market Force Information, they may be making a turnaround. Market Force surveyed more than 6,700 consumers across the United States about the experiences they have recently had at casual-dining restaurants. Here’s how chains like […]

Benihana is famous for their chefs’ teppanyaki cooking tricks like bouncing eggs, tossing shrimp, and creating a flaming onion volcano. We visited their flagship location to learn what it takes to be a Benihana chef. We learned how to make signature dishes like Benihana’s chicken fried rice as well as […]

79% of women and 71% of men have experienced some form of sexual harassment from co-workers while working in the service industry, according to one study. Between 2005 and 2015, 14% of workplace sexual harassment complaints filed with the Equal Employment Opportunity Commission were in the hotel and service industry. […]

I wouldn’t call myself a big fast food eater, but I do enjoy McDonald’s fries or a Chick-fil-A sandwich now and then. So with National Fast Food Day coming up on November 16, I decided to try a fan-favourite among fast food connoisseurs:Taco Bell. Yes, you read that right, I’ve […]

Arby’s parent company Inspire Brands is in talks to acquire Dunkin’ and Baskin-Robbins. With more than 13,000 Dunkin’ locations and about 8,000 Baskin-Robbins locations around the world, the deal would more than double the number of restaurants controlled by Inspire Brands. Inspire Brands has been building a fast-food empire, buying […]

Applebee’s parent company, Dine Brands, and its second-largest franchisee, RMH Holdings, are battling in court, with Dine Brands attempting to take control of dozens of the franchisee’s restaurants. RMH controls more than 140 Applebee’s locations and filed for bankruptcy in May, blaming Dine Brands’ “ill-advised and value-destroying” decisions for struggling […]

Half of Millennials under 24 polled in a...

Chain restaurants must now list calories on all menus, due to a federal rule that went into effect on Monday. The new rule could hurt sales of high-calorie foods at restaurants like The Cheesecake Factory, Buffalo Wild Wings, and IHOP, which serve some of the unhealthiest meals in America, according […]

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