Tech

Apple just disclosed that it loses money on device repairs every year

Apple loses money on device repairs every year, the company disclosed this week. The tech giant restricts which independent repair stores are authorised to fix Apple products, arguing that doing otherwise would reduce the quality and safety of repairs. Apple made the disclosure in response to questions from the House […]
Apple just disclosed that it loses money on device repairs every year
Tech

Now is the worst time to buy a new smartphone

Don’t buy a new smartphone right now. In just a couple of months, the biggest tech companies in the world, including Apple,Google, and Samsung, will announce their flagship phones for 2019. The presence of new flagship smartphones will also cause older phones to drop in price. It’s worth holding on […]
Now is the worst time to buy a new smartphone
Tech

Apple’s new iPad for schools is nearly impossible to repair

Apple recently launched a new iPad that’s targeted at schools. But iFixit gives the tablet a 2-out-of-10 repairability rating, suggesting that schools may need to pay Apple or repair specialists for routine maintenance. Schools that want to buy Apple’s new $A469 iPad may need to budget for more additional costs […]
Apple’s new iPad for schools is nearly impossible to repair
Tech

The NBN is using machine learning to reduce customer frustrations

The National Broadband Network has launched a new big data project that will analyse the fault repair experiences for retail customers. The new Tech Lab will collect information via voluntary surveys from customers that have had faults serviced. The data will then have machine learning and trend analysis applied to […]
The NBN is using machine learning to reduce customer frustrations