Amazon appears to be tinkering with how search pages on Amazon.com highlight the brands it owns. It is testing a feature that encourages shoppers to check out items from these private labels by adding a link under search results, according to CNBC. It’s the digital equivalent of a store asking […]
Amazon announced Instant Pickup in August 2017, offering instant purchasing much like a vending machine. It started with five Pickup locations and announced plans to expand. Amazon has now quietly ended the program, a company spokesperson confirmed to Business Insider. Amazon is still keeping and expanding the Pickup locations, which […]
Amazon has debuted Amazon Scout, a new visual-based shopping page. The page displays pictures of items Amazon sells, which shoppers can then ‘like’ or ‘dislike.’ It’s currently limited to a few visual-focused categories, like furniture and women’s shoes. Visual shopping like this is becoming more prominent, with big players like […]
Some of Amazon’s online sellers are offering bribes to Amazon employees to take down bad reviews or retrieve confidential information, the Wall Street Journal reports. The practice, which is especially common in China, has reportedly launched an internal investigation within the company. For Amazon’s online sellers, a negative product review […]
Jet.com is relaunching its website with a focus on a unique experience and a carefully chosen assortment of brands and merchandise. The Walmart-owned e-commerce site is also bringing in key retail partners like Nike, scheduled to debut on the site in September. Jet is also planning same-day grocery delivery in […]
Primark, a low-cost, European apparel chain, is the fastest-growing retailer in the United States, according to a report from the National Retail Federation’s Stores magazine, which used sales data from Kantar Consulting. It currently has nine stores in the US but does not sell its products online. Primark’s business model […]
The percentage of customers in the United States who say they have a smart speaker has risen to 20% this year, according to a study by financial-services firm Synchrony. That’s double the percentage of consumers who said they had a smart speaker just a year ago. According to some reports, […]
More people are downloading and using retailers’ apps than ever before, according to a survey by financial-services firm Synchrony. Shoppers also seem to be using more of these apps, reporting regularly using a total of four apps on average. That’s up from two last year. Retail apps allow for easy […]
Boxed has raised $US111 million in a Series D round of funding, it announced on Tuesday. The round was led by Aeon Co., a Japanese retail giant that is considered one of the largest in Asia. Boxed is an e-commerce site that sells goods in bulk, earning it the nickname […]
According to a report published by The Information, only 2% of people who own Amazon Alexa-enabled devices like the Echo have used them to make an online purchase in 2018. Of those 2% who bought something, 90% of them didn’t make any additional purchases through Alexa, according to the report. […]
Amazon Prime members still overwhelmingly cite free two-day shipping as the most important perk of the membership, according to a new survey by The Diffusion Group. 79% of the Prime members who were surveyed cited the perk as most important. The second-highest was Prime Video, with 11% saying it’s the […]
Amazon has been opening retail locations designed for picking up and returning items. The retailer has opened at least 30 of these stand-alone locations. We used one in the Los Angeles area a couple of months ago to see what they’re like. Customers can do only two things at Amazon […]
UPS announced a partnership with Latch for a pilot program in New York City. Latch provides secure entry for delivery drivers to deliver packages inside multi-family residences. UPS is looking for a way to cut down package theft when delivering to apartment buildings without doormen. UPS is looking to up […]
Nike‘s chairman and CEO, Mark Parker, and its CFO, Andy Campion, together said the words “digital” or “digitally” 69 times during a conference call announcing the company’s most recent quarterly results on Thursday. That frequency is up substantially from the third quarter’s call, when executives mentioned digital 42 times, and […]
Adidas announced on Thursday that an “unauthorised party” said it had gained access to certain customer data on its US website. The data that could have been impacted includes contact information, like addresses and email addresses, as well as login information, but not financial or fitness information. Adidas says it […]
Walmart is launching two new ways for customers to shop for home furnishings online, with a 3D virtual tour function and an ability to “buy the room” on display. The tour, which launched on Thursday, allows customers to see what items look like in a virtual space so that they […]
Amazon is rolling out its Hub machine to more apartment buildings starting Tuesday. The machine is designed to give apartment dwellers a secure place to receive packages if they don’t have a doorman. Retrieving packages sent to people who live in multiple-unit buildings is a big pain point for both […]
Many shoppers look to online reviews before buying a product or service. Even if there’s a large range of reviews, the extreme ones tend to stick in a person’s mind – especially the negative ones. For more accurate, useful reviews, recommends one expert, start by reading the ones that are […]
Walmart‘s CEO of US e-commerce, Marc Lore, has reportedly purchased a penthouse in an ultra-luxury building in Manhattan for $US43.8 million, according to the Wall Street Journal. The building is known for being an enclave of celebrities due to “paparazzi-proof” features like a lower-level parking lot protected by iron gates. […]
Facebook is making it easier for customers to leave feedback on merchants whose ads they saw on the platform. The company says it will use the information to help merchants create more accurate ads and weed out scammers. The goal is to make Facebook a place where people can trust […]
Obsess is an online virtual shopping platform that lets users shop in a discovery-oriented context. Its founder, ex-Googler Neha Singh, hopes to create the e-commerce platform of the future, where users will some day shop as online avatars in lush, 3D environments. “You can’t sell fashion and art the same […]
Some Amazon product listings have thousands of reviews describing a different product than the one that’s for sale. According to BuzzFeed, some sellers are changing listings to advertise different products from the ones the listings were originally created for, taking advantage of the good reviews a particular item has built […]
Amazon labels some items “Amazon’s Choice,” a moniker that has appeared on an increasing number of products recently. Amazon recently revealed the parameters that guide how items are selected for the label. “Amazon’s Choice” products have a low return rate and high ratings, and they’re more popular than other items. […]
Two different Amazon customers have complained to local media they were recently tricked into paying too much for shipping. Both bought relatively cheap items – toilet paper and paper plates – but were charged thousands of dollars for shipping. The practice violates Amazon‘s seller agreement. The company confirmed to Business […]
Some AmazonPrime customers are fuming, claiming the company has repeatedly delayed their shipments and backtracked on the two-day-shipping guarantee that comes with membership. But the data shows that Amazon has actually sped up the process of getting packages to customers. It’s likely Amazon’s delivery times are getting better, on average, […]
A stolen dog was found at the home of a driver contracted by Amazon to deliver packages in the UK. News events like this one could affect the willingness of people to use services like Amazon Key. Amazon Key has built-in safeguards, but it ultimately still allows a stranger to […]
Facebook Messenger is getting a redesign that simplifies the app. The social media giant is also launching a feature that translates between English and Spanish and vice-versa. Facebook Messenger is getting a big redesign, making the app less complicated and cluttered. The revamp streamlines the social media giant’s standalone messaging […]
Amazon can now deliver packages directly to the trunk of a car for owners of Volvo and GM models with an active Volvo On Call or OnStar subscription. The service, known as Amazon Key In-Car, is available in 37 cities. It follows the introduction of Amazon Key in-home delivery and […]
Australians love online shopping. So much so in fact, that Australian online retail sales just spiked suddenly in January, and it wasn’t even anything to do with Amazon’s recent entry into the Australian retail market. It’s fast, easy and sometimes you can even get free delivery and returns. There’s no […]
Data breaches are on the rise. Since January 2017, at least 16 retailers were hacked and likely had information stolen from them. A report from cybersecurity firm Shape Security showed that almost 90% of the login attempts made on online retailers’ websites are hackers using stolen data. Many of these […]
Online shopping wars in Australia are heating up following the launch of Zara’s e-commerce offering. Speed, delivery options and returns remain the critical points for a successful business. The biggest challenge facing retailers is “TRUFIT” – ordering a garment in a preferred size, one above and one down, and returning […]
A new report has found that five major online retailers – including Amazon, Walmart, and eBay – sold fake products that can be harmful to your health. Of the 47 products investigators bought, which ranged from Nike Air Jordan shoes to Urban Decay makeup, 20 were counterfeit. Looking for a […]
Costco now has more options than ever to shop online with quick delivery. But these services come at an extra cost – some items can cost up to 20% more than they would in the store. It’s clear Costco‘s new online services are not meant to replace going to its […]
Zara launched its online store in Australia last week. The site has the potential to be better than The Iconic. The retailer allows customers to pick up their order to avoid shipping costs. We put the new store to the test. Zara launched its online store in Australia last week. […]
Americans are demanding faster and faster shipping times for their online shopping orders, according to a survey by consulting firm AlixPartners. The maximum amount of time considered acceptable to wait for a package is now just an average of 4.1 days, down from 5.5 days six years ago. AmazonPrime members […]
Amazon and Walmart are the two largest sellers of merchandise online. Amazon has been dominant, but Walmart has drastically beefed up its online offerings to compete. I tested both of them head-to-head to see which one does e-commerce better now. It was difficult to come to a conclusion. Amazon versus […]
Target is rolling out free two-day shipping for the first time ever. The perk is available for orders of $US35 and over. All orders placed by holders of Target‘s in-house credit and debit cards, known as the Redcard, now have free two-day shipping without an order minimum. It’s a direct […]
According to recent research, increased connectivity and strong international demand for Aussie products has fuelled a new breed of local small and medium enterprises (SMEs) who are operating globally while remaining in their local office – going Glocal. To help encourage burgeoning SME’s to go Glocal, nbn launched new initiatives […]
Multiple people in the US and Canada have reported receiving Amazon packages they did not order. There seems to be a pattern of behaviour and few safeguards against it happening. Victims can’t make it stop, even after reaching out to the company, and fear they may be victims of a […]
Walmart is asking its vendors for more items that would sell online for at least $US5, according to Reuters. This is part of an effort to avoid selling lower-priced items online. Selling cheap items online can result in a loss that is typically absorbed by big sellers like Amazon. Walmart […]
One couple keeps getting unsolicited Amazon packages delivered to their homes, according to The Boston Globe. They say that despite contacting the company, they can’t get the deliveries to stop. Experts say the couple could be the target of a scam involving Amazon reviews. One Boston-area couple is getting the […]
This is a preview of a research report from BI Intelligence, Business Insider’s premium research service. To learn more about BI Intelligence, click here. Social media is becoming increasingly influential in shoppers’ purchasing decisions. In fact, the top 500 retailers earned an estimated $US6.5 billion from social shopping in 2017, […]
Online shopping with 24-hour delivery is now available in North Korea. State media is championing one store that allows customers to order at any time and receive their orders within 24 hours, with free delivery. The service is likely only available to wealthy North Koreans in Pyongyang. An online store […]
More shoppers made purchases from their phones in 2017 than ever before. Optimised apps and websites and integration with speedy services like Apple Pay have made mobile shopping more streamlined. This represents a new stage of e-commerce and was the biggest way that shopping changed in 2017. 2017 will go […]
Shopping on a smartphone is no easy task: the device’s cramped screen makes it difficult to view products, while poorly designed mobile websites make completing transactions a real pain. Even so, nearly one quarter of all e-commerce spending in the US now occurs on mobile devices, according to data from […]
Amazon dominated online sales in 2017 – and it wasn’t even close. The company launched new features for customers, greatly expanded its private-label assortment, expanded into physical retail with the purchase of Whole Foods, and responded aggressively to competitors. That’s why we’re naming Amazon our e-commerce retailer of the year. […]
Amazon‘s Prime membership growth is slowing in the US, according to a survey by Morgan Stanley. This is a signal that Amazon could have hit a wall in its growth in the US, though there is a silver lining. Amazon may not be able to lean on its increasing Prime […]
Amazon Australia opened as a general store this morning, amid predictions from experts that it would initially undercut and absorb losses to establish market share. Industry research firm IBISWorld even put a number to it, last month saying the US retailer would undercut Australian rivals to the tune of 30%, […]
This article was originally published on November 30, five days before Amazon Australia launched as a full-service store. The Australian Competition and Consumer Commission chair Rod Sims has warned local retailers that it won’t protect them from Amazon’s entry into Australia. Amazon is due to open its full-scale retail operations […]
This article was originally published on November 23, two weeks before Amazon Australia launched as a full-service store. An Australian business that’s already seen success selling on Amazon’s US and Canada sites has revealed what it has learned from using the electronic marketplace. Sydney merchant GetBacktoBasix makes and sells lunchboxes, […]
Amazon’s delayed start in Australia is seemingly not a huge handicap, with delivery tech startup Sendle revealing the peak of the shopping season is still almost two weeks away. Industry analysts had predicted Amazon Australia would open as a general store in November, in time for the US shopping days […]
Amazon Australia opened as a general online store this morning with the news that shipping would be free for orders over $49. For a long time, Australians have purchased goods from Amazon US and the retail giant is so used to this practice that it has a page specifically devoted […]
Amazon Australia just changed the title of its webpage, in a sign that the launch of the general online store could be just days away. The Amazon Australia website has operated for many years a bookstore for the US parent, but 10 days ago it opened as a general store […]
Amazon’s march into the Australian retail market has continued with the company reportedly paying $7 million for land in an industrial area south-west of Sydney. The Amazon Australia website was for many years a bookstore for the US parent, but last week opened as a general store to a limited […]
Amazon’s online sales on Thanksgiving weekend beat out all other competitors by a wide margin. According to Amazon, most of its best-selling items were its devices, like the Echo. Amazon is seeing green. The company said on Tuesday that its devices took the top spot in sales over Thanksgiving weekend. […]
Smartphones have emerged as the fastest-growing platform for online shopping this holiday season, for both browsing and purchasing. They were dominant in shopping on Thanksgiving and are now on track to dominate Cyber Monday as well. Their omnipresence and ease of use are most likely contributing factors. Cyber Monday is […]
The stocks of retailers – including a large handful of traditional brick-and-mortar companies – are surging as shoppers participate in Black Friday and Cyber Monday. US retailers brought in a record $US7.9 billion in online sales on Black Friday and Thanksgiving, while Cyber Monday sales are also expected to be […]
Online shoppers in the UK lost £16 million to fraudsters last Christmas. The report comes from ActionFraud, which investigates fraud and cybercrimes in the UK. The most common victims were men between 20 and 29. The warning comes on Cyber Monday, a day of online shopping sales marking the end […]
I arrived in the US over the weekend. And as usual, the immigration officer asked what business brought me to the country. When I told him I was a journalist attending an Amazon Web Services conference in Las Vegas, our conversation immediately turned to its retail parent Amazon and Black […]
Amazon is dominating online Black Friday sales so far. The company claimed between 45% and 50% of all online Black Friday sales, according to a new report from GBH Insights. That means Amazon has likely made well over $US1 billion so far in just 24 hours. Amazon is dominating – […]
Karma – in the form of Amazon Australia — is about to catch up with Australian retailers that have long ignored customer wishes and convenience, according to a customer experience expert. Amazon founder and world’s richest man Jeff Bezos once flagged “true customer obsession” as one of the four ways […]
Amazon Australia has opened to “a small number” of customers. IBISWorld says Amazon will absorb initial losses to undercut the prices of local rivals by 30%. But Amazon will have to deal with delivery costs associated with Australia’s geography. Amazon Australia soft-launched to “a small number” of customers at 2pm […]
As the retail industry counts down to Amazon Australia’s soft launch on Thursday afternoon, it has become increasingly clear what products Australian consumers can expect to see on the site. In recent days, everything from heaters to computer accessories have temporarily appeared on the site, despite not being available to […]
Amazon Australia is reportedly launching 2pm Thursday, and the latest global research on shopping habits shows why the US giant is keen to arrive Down Under. Research results from US tech giant Pitney Bowes showed widespread dissatisfaction among Australian shoppers with local merchants, with 88% choosing to shop through overseas […]
Amazon’s Australian site has just listed household items such as kitchen appliances, vacuum cleaners and heaters from big name brands. While the front page of Amazon.com.au is still showing, as it has for many years, as a bookshop for the US parent company, it is expected to transform into a […]
A purchase through online retailer Kogan reminded me why Australian retailers could fall behind Amazon when it launches its local retail arm this month. I recently bought an electric pet feeder on Kogan. As the device was marketed under Kogan’s in-house label, delivery was free and there was a 14-day […]
Amazon’s Australian site started showing everyday items from the company’s in-house label AmazonBasics over the weekend. With Amazon Australia not yet launched, but expected any day, the pages have now been removed from public view. Amazon.com.au had featured items such as electronic cables, linen, dumbbells, batteries and alarm clocks sold […]
Retailers are offering more discounts than ever...
Amazon Australia is tipped to launch within days, but products have started to appear on the site. Eighty computer products from HP are now displaying in the search results. Even though on the front page Amazon.com.au is still showing as a shopfront for just books, a search query, reported by […]
Amazon is ready for Australia. On Monday, 500 merchants will gather in Sydney to hear from the company’s Australia manager, Rocco Braeuniger, and head of seller services for Australia, Fabio Bertola, on how the whole platform will work. Separately, Business Insider understands from a reliable source that the Amazon Australia […]
Some Amazon customers were in for a surprise...
It's no secret that Amazon is ramping up its...
LONDON -- A new property investment...
Foot Locker is down about 20% in premarket...
Walmart released its second-quarter earnings...
Alibaba is trading higher by 3.31% at $158.40 a...
Amazon started its "Payments" platform in 2013...
Amazon's future-thinking engineers have...
Amazon created Prime Day essentially out of...
Monday night marked the beginning of Amazon...
Supermarket giant Woolworths is trying to placate irate customers who have had their online grocery orders cancelled this week due to a computer system outage. Woolworths first informed customers Sunday afternoon that their deliveries would be delayed to the same timeslot on Monday, according to iTnews. But the problem still […]
LONDON -- Metail, which allows customers...
If you're an American buying a product...
Despite a looming retail apocalypse, nearly...
Buying clothing online is tricky.
The world's largest sportswear maker and the...
Amazon, with its new Prime Wardrobe program...
If there's something you can buy over the...
Australian daily deals site Catch Of The Day has transformed into a general retail marketplace, vowing to take the leading market position after Amazon. “I’d be quite happy being number two to Amazon,” said Catch Group founder Gabby Leibovich. “There’s a lot of opportunity here. Amazon’s arrival will increase the […]
New research has found two out of three Australians would buy something online with next-day delivery, but the majority of Australian businesses have no intention of offering that service. The latest Paypal mCommerce Index report shows 63% of Australians surveyed said next-day delivery would entice them to an online checkout, […]
Warren Buffett thinks retail in America is...
When you think of Amazon, you probably think of...
Alexa can now make a beer run.
One of the great benefits of online shopping...
It’s a tough time to be in the shopping mall business. Black Friday sales last year provided the latest proof of changing dynamics in the retail sector as consumers continued to move their shopping online. Online sales grew to $US3.34 billion, up 22% compared to the previous year’s figures, while […]
Department store stocks are taking a beating on...
Amazon has become near-synonymous with online...
The big appeal of the Amazon Echo is that...
Global shipping giant FedEx posted second...
The INSIDER Summary:
• There are lots of...