Consumers splashed out on food delivery, electronics and gambling apps during the 2021 lockdown.
PayPal puts money on hold to help ensure the platform is safe to use for both buyers and sellers.
The company is hiring full-time and part-time employees at its big-box stores, Bloomingdale's, Bluemercury, and fulfillment centers.
The sale and shipment of counterfeit goods is now a $1 trillion industry linked to terrorist attacks. Customs officers find and destroy the fakes.
Shipping delays have become the norm during the pandemic, and experts say it won't get any better until late next year.
TikTok users can now purchase items from sellers directly from videos and retailer profiles.
Urban Outfitter's Nuuly Thrift launches this fall, jumping on board the hot secondhand resale market amid growing concerns over sustainability.
The partnership will allow Toys 'R' Us to sell its products online an in-person at over 400 Macy's stores across the country.
The Wish app allows customers to shop for a wide variety of products, and it's known for its low prices and long shipping times.
Google Shopping is a Google service that hosts a variety of online stores and allows users to easily compare prices on products from various vendors.
David and Ina Steiner have accused eBay of engaging in campaign to emotionally and psychologically torture them, according to a 93-page complaint.
I never thought I'd never need a printer as a 26-year-old. Then the pandemic - and new online shopping habits - hit.
If Amazon delivers on Sunday in your area, you'll likely see it as a shipping option when you order something.
Amazon Lockers are like self-service kiosks where you can go to pick up items you've purchased on Amazon.
Depop has more than 26 million users across 147 countries. The shopping platform's sales grew faster last year than Poshmark and ThredUp.
Australian online shopping platform Little Birdie has welcomed $30 million in new funding from the Commonwealth Bank. The yet-to-launch startup will also integrate with the CommBank app, said CEO Jon Beros, allowing users to set savings goals for specific products. Some 11 million Commonwealth Bank customers will be provided “frictionless” […]
eBay is safe thanks to its Money Back Guarantee, but some experts are critical of the protections in place for sellers on the website.
You can return Amazon items you've ordered or been gifted, as long as your return meets certain qualifications.
Walmart's robotic pickup towers, which are more than 16-foot tall, were rolled out in 2017. Now, curbside collection is making them redundant.
You can cancel an Amazon order from the "Your Orders" page of your account, on the website or mobile app.
You can contact Wish customer service by phone or email, or through the Wish app, to fix problems with an order or your account.
The pandemic forced Amazon to delay its biggest shopping event multiple times in 2020, from July to October, due to logistical challenges.
It's been a grim decade for many retailers, and roughly one-quarter of American malls are now expected to close in the next three to five years.
After over 12 months of stretchy pants, sweatshirts, and no shoes, shoppers are ready to start looking good again.
Amazon Australia is tipped to have an enormous year as it aggressively expands its local footprint to over 360,000 square metres. As a result, Morningstar analysts forecast Amazon will process almost $9 billion in sales by 2025, and make one in four online sales by 2030. The enormous growth will […]
Amazon will set up more delivery sites in New York City to ensure that customers receive their packages faster as online shopping demand surges.
You can contact Etsy customer service through Etsy's Help Center over email or by using the 24/7 chat. You can also call a customer service number.
I'll never actually own any of the goods in my online shopping cart, but I love putting them in there all the same.
You can turn on Etsy's Vacation Mode through your account's "Shop Manager" menu, and temporarily stop new orders from coming in.
To claim an Etsy order purchased as a guest, you'll need to use a browser to locate your email receipt and link an Etsy account to your order number.
Chrissy Teigen ordered a $US30 feather-lined robe online in several colours. When the order finally arrived, the robes looked different from the retailer’s photo. In a video showing her team trying on the robes, she said they looked like “trash birds.” Visit Insider’s homepage for more stories. Chrissy Teigen showed […]
48% of retailers are planning a digital transformation in 2021 as a result of the pandemic, BDO said. Their focus will be e-commerce, including social and mobile shopping. 44% of consumers say they will continue online shopping post-pandemic, ESET data showed. Visit Business Insider’s homepage for more stories. Many retailers […]
Consumers aged 65 and up are the fastest growing group of online shoppers, the Washington Post reported Friday. Data from the NPD Group shows the demographic spent 49% more online in 2020 than the prior year. Visit Business Insider’s homepage for more stories. During the pandemic, a new trend emerged: […]
To cancel an order on Etsy, you must contact the seller or shop you purchased the item from directly. Make sure to check the shop’s policies regarding returns, exchanges, or cancellations before placing an order. Cancellation requests are at the discretion of the seller and not guaranteed. Visit Business Insider’s […]
To leave a review on Etsy, head to the Purchases page on your Etsy account. Reviews can be left on eligible items within the 100-day review period, which begins on an item’s estimated delivery date. Etsy reviews consist of a one- to five-star rating, text, and photos. Visit Business Insider’s […]
The United States Postal Service is being flooded with packages days before Christmas, and it could mean that millions of gifts won’t arrive on time. The coronavirus pandemic has resulted in thousands of postal service workers getting sick or needing to isolate and a historic volume of packages being ordered […]
Walmart has started offering a new service to make the returns process easier for customers. Walmart shoppers will now be able to start returns online, print their shipping label at home, and leave the parcel at their door for FedEx to pick up. The service is free and available anywhere […]
Amazon launched its Made For You brand, which will make custom t-shirts for $US25. In order to use the service, users have to upload two photos of themselves, along with other measurements, including height and weight. For now, the line only has shirts, but Amazon is taking feedback as to […]
As a temporary measure, UPS has told drivers to stop picking up packages from some large retailers during the holiday season. The retailers include Gap, L.L. Bean, Hot Topic, Nike, Macy’s and electronics company Newegg. This year is expected to be busier than usual for carries, as more retailers are […]
Cyber Monday 2020 is expected to be the biggest online shopping day in US history, with digital sales reaching $US12.7 billion, according to estimates from Adobe Analytics. This is a rise of more than a third compared to Cyber Monday 2019. Black Friday sales underperformed. Online sales from US consumers […]
Walmart’s physical retail stores could give it a key advantage over Amazon during the holiday shopping rush. With industry experts expecting massive shipping delays thanks to a spike in online shopping amid the pandemic, both Amazon and Walmart are urging in-person order pick-ups. While Amazon has some brick-and-mortar stores plus […]
Amazon Australia, Ali Express, eBay Australia and Catch.com.au are the four inaugural signatories to the Australian Competition and Consumer Commission’s Australian Product Safety Pledge. Companies who take the pledge commit to a range of product safety initiatives and reporting measures in the ecommerce industry. A 2015 sweep found that two-thirds […]
The Australian Competition and Consumer Commission (ACCC) is warning people to keep their eye out for scams when online shopping. Nearly $7 million has been lost to scams so far this year. As major shopping events including Black Friday and Cyber Monday edge closer, the ACCC warned shoppers to watch […]
Wish, an online marketplace known for selling cheap Chinese goods, filed to go public on Friday. Wish is seeking a valuation of between $US25 billion and $US30 billion on the public market, according to two people familiar with the matter, per the Financial Times. The e-commerce startup, founded in 2010, […]
IKEA has launched a new app that finally lets customers purchase items. Previously, you could only browse on the platform. Customers can also create shopping lists and add items to their favourites. Visit Business Insider Australia’s homepage for more stories. IKEA Australia has revamped its app. For the first time, […]
On Saturday, Jill Biden tweeted a picture that showed President-elect Joe Biden wearing a hat embroidered with “We just did.” Twitter users speculated that the hat was a response to the messaging of President Donald Trump’s “Make America Great Again” slogan and baseball caps. Neither Biden nor the Biden-Harris Presidential […]
To report a scam on Craigslist, you’ll need to click the flag icon located above every post. If you’ve received an email from a Craigslist scammer, you can select the “Please flag unwanted messages” option to report them. Craigslist also offers a contact form which you can use to file […]
Online sales are expected to grow at an unprecedented rate this holiday season, according to eMarketer data. During November and December, online shopping is expected to rise 35.8% this year, making up $US190.47 billion of the total $US1.013 trillion analysts predict will be spent on holiday shopping this year. In-store […]
Pinterest reported blow-out third-quarter earnings this week, with revenue up 58% year-over-year. Its strong quarter was due to a combination of factors, most of which are related to the coronavirus pandemic: increased engagement during COVID lockdowns, a rise in online shopping, and people seeking an escape from a grim news […]
You can quickly reorder items on Amazon using your “Returns & Orders” list. The “Returns & Orders” list on Amazon keeps track of everything you’ve ever ordered, and lets you reorder items whenever you like. With Amazon Prime, you can also check out your “Essentials” page, which lets you easily […]
Etsy is “leaning in” to the holiday shopping season as other retailers worry about a logistics nightmare, the company said during its third-quarter earnings call. “Our sellers are businesses, largely of one, working from their home and they are not as constrained in terms of having a supply chain dependent […]
the 2020 holiday season so far has been characterised by retailers doubling down on e-commerce and offering discounts to contend with the coronavirus pandemic. Business Insider spoke to seven retail industry experts about what brands can expect from the stretched out holiday shopping season. Experts noted that retailers have witnessed […]
US online sales will reach $US189 billion in the 2020 holiday shopping season, according to an Adobe Analytics report released on Wednesday. That’s an increase of 33% from 2019, equivalent to two years of growth in one holiday season. Adobe predicts that online sales will surpass $US2 billion every day […]
Australian small businesses have migrated online to share in a $4 billion-plus ecommerce boom. New Deloitte research shows that small businesses increased their online revenues by between $105,000 and $708,000 during the pandemic. It’s also helped keep more Australians employed and protect against a general decline in spending. Visit Business […]
Power Retail’s latest report highlighted how Aussies are concerned about delivery delays in the lead up to Christmas. It found that 59% of Aussie online shoppers have been experiencing delays on their deliveries. It comes as the coronavirus pandemic has seen online shopping skyrocket. Visit Business Insider Australia’s homepage for […]
Tesco’s total revenues grew 8.6% in the six months to August, it said on Wednesday, thanks to a surge in online shopping during the pandemic. In the UK, online sales at the grocery giant nearly doubled in the quarter to August. Customers favoured Tesco’s smaller, local stores over its larger […]
The visually impaired are struggling to shop online independently during the pandemic due to visual barriers and inaccessible user experiences. Generic product descriptions, unhelpful images, and an aesthetically pleasing user experience to the average eye aren’t compatible with the assistive technologies used by the visually impaired. When these images and […]
Online grocer Ocado’s stock market value has risen to £21.66 billion ($US27.8 billion) – briefly making it the UK’s most valuable retailer, ahead of Britain’s biggest grocery chain, Tesco. Ocado only has a 1.7% share of the grocery market, according to Kantar, but saw sales jump 52% in the quarter […]
Kylie Jenner’s cosmetics company confirmed that it was one of the companies affected by the Shopify data breach earlier this month. Two Shopify employees may have exposed customer contact and order details from 200 merchants, Shopify said on September 23. Kylie Cosmetics said it was “deeply disappointed” to learn that […]
Two Shopify employees may have exposed customers’ names, email and postal addresses, and order details from 200 merchants, the Canadian e-commerce giant said on Tuesday. There is no evidence that any data taken by the “rogue” customer support workers has been used, Shopify said. Shopify is working with the FBI […]
A group led by Coresight Research and rewards app Shopkick is hoping to save the holiday shopping season with a new festival called “10.10,” taking place on October 10. 10.10 takes a cue from Alibaba’s massive Singles’ Day shopping festival in China held on November 11, which generated about $US38.3 […]
Wayfair, an ecommerce site specializing in furniture and home goods, lets shoppers create a personal account to store payment info and track orders. Unlike other online retailers, there’s no easy way to delete your Wayfair user account and the data associated with it through your account profile. To delete your […]
The COVID-19 pandemic helped serve as a shot in the arm for ecommerce growth in the US as consumers shifted to online shopping to social distance and avoid crowded stores. But as the pandemic wanes, consumers will transition back to offline shopping, resulting in a likely dip in ecommerce growth […]
35% of Americans would be happy to avoid traditional in-store shopping, according to a survey by sensor company Sense Photonics and Harris Insights and Analytics, the market research company. In-store sales are also becoming increasingly transactional, and customers are now less likely to browse. Retailers are already responding to these […]
Amazon sellers are still hiking up the prices of essential products such as hand soap six months into the pandemic, new research has found. A pack of Clorox disinfectant wipes cost nearly eight times more on Amazon in August than than it did at Target and Home Depot, the US […]
Retailers are bracing for a holiday shopping season unlike any other. Some, like Victoria’s Secret and Bath & Body Works parent L Brands, are warning that pandemic-related restrictions and a surge in online shopping could create some roadblocks. Many retailers are getting holiday deals going earlier than usual to avoid […]
Wayfair said that it gained 5 million net new customers in the most recent quarter, more than it had gained in the last year. The company reported an 84% sales increase for the quarter. “We have reason to believe that customers will remain focused on their homes in the back […]
Amazon is scheduled to report its second quarter earnings on Thursday after market close. Shares of Amazon are up more than 63% year-to-date, while the S&P 500 is roughly flat in the same timeframe. Here’s what four analysts are talking about before the tech giant’s earnings. Watch Amazon trade live […]
Melissa Petro is a freelance writer based in New York where she lives with her husband and two small children. Petro says she was never a big shopper before the pandemic, but during lockdown, she’s discovered that shopping online and receiving deliveries can create something to look forward to in […]
The Federal Court found Australian online retailer Kogan to have breached consumer law by making misleading claims on a sales promotion in 2018. At the time, customers were informed that they could use the code ‘taxtime’ to get a 10% discount on items at the checkout. However, the court found […]
An unfounded conspiracy theory that furniture company Wayfair is advertising the sale of human children disguised as cabinets and pillows went viral over the weekend. The theory seemingly originated from speculation among popular members of conspiracy theory group QAnon and grew on Reddit’s r/conspiracy subreddit. QAnon believers have repeatedly made […]
Cowen upgraded its Amazon price target on Monday to $US3,700, now the highest on Wall Street. It represents a 16% upside from where Amazon traded at Friday’s close. As the coronavirus pandemic continues, Amazon investors will look for more robust e-commerce demand from online shopping, Cowen analysts led by John […]
As grocery stores worldwide experienced stockpiling, long lines, and health worries amid the coronavirus pandemic, millions of people turned to shopping online. It has been a goldrush for the British company Ocado, an online-only grocery marketplace that also operates technology for supermarket giants worldwide. Ocado was the best performing stock […]
FedEx reported fiscal fourth quarter earnings Tuesday that exceeded Wall Street’s expectations as the coronavirus pandemic drove a jump in home deliveries. Shares surged as much as 17% on Wednesday. More than a dozen Wall Street analysts upgraded their price targets for FedEx Wednesday following the rosy results. Watch FedEx […]
Tesco, the UK’s largest grocery store chain, doubled its online capacity to meet soaring consumer demand during the peak of the pandemic. It reported a 48% jump in first-quarter online sales. The retailer said it had increased orders per week to 1.3 million, from 600,000 in the same period last […]
H&M announced Friday that it is closing 170 stores in 2020, 40 more than it had originally planned after reporting a 50% drop in net sales during the second quarter of 2020. It also said it would be cutting back on store openings this year, resulting in a net decrease […]
Amazon’s best-sellers list now includes face masks and other personal protective equipment. Face masks became a staple purchase during the pandemic and are recommended to be worn in public by the CDC. Amazon’s best-selling face masks range from reusable cotton masks to disposable surgical masks. Visit Business Insider’s homepage for […]
RBC Capital Markets on Sunday raised its Amazon price target to $US3,300 from $US2,700 – a 33% increase from where shares traded at Friday’s close. The firm boosted its Amazon target price after its US online shopping survey showed that the company still dominates the space. The coronavirus pandemic has […]
Online sales at Target soared by 141% during the first quarter of 2020. Demand for its same-day services, such as buy online pick up in-store, also grew by 278%. Operating income was down 58.7% thanks to the increased cost of being able to stay open during this time. Visit Business […]
Online retailer Moda Operandi‘s biannual luxury report reveals that though people are shopping more for comfortable clothing, they are also still buying beach and vacation clothes during the pandemic. Shoppers are also looking to buy more “investment pieces.” Moda’s fine jewellery purchases have grown over 30% when compared to the […]
Clothing resale marketplace Poshmark is rolling out a new Story feature to allow users to share video content of their clothing that will disappear after 48 hours. “Poshmark is really all about bringing community and commerce together,” the company’s CEO and founder Manish Chandra told Business Insider. Chandra said the […]
With Australians ramping up their online shopping during the coronavirus pandemic, some retailers have turned to ‘dark stores’. These stores are not opened to the public and instead have staff that pick inventory that is then sent to those who order online. Business Insider Australia spoke to consumer behaviour experts […]
UPS’s business-to-consumer deliveries in the US popped by 19% last quarter. Executives spoke of an “unprecedented shift” to online ordering as stay-at-home orders force many Americans to shop online for essential goods. But it’s a curse in disguise for UPS. It saw a drop in business-to-business deliveries, which are more […]
The coronavirus pandemic has resulted in shutdowns and massive losses for retailers, restaurants, and their workers. But many are supplementing their income losses by pivoting to new tactics and opportunities that are more suited to the pandemic. Here are nine ways that retailers and workers are still making money while […]
While in self-quarantine, I’ve been hesitant to place any online orders for fear of putting delivery workers and myself at risk. However, when I started to hear of friends placing orders for puzzles, house plants, and even stationary bikes, I started to reconsider my moratorium on online shopping. Retail and […]
PayPal Express Checkout, now known as PayPal Checkout, is a checkout system that makes it easier for merchants to take payments from customers. PayPal Checkout lets customers log into PayPal to pay for the items in their shopping cart with little to no hassle. Using PayPal Checkout can help your […]
Fall Risk founder and design director John Targon said during a session at Business Insider’s IGNITION: Redefining Retail conference in New York City on Tuesday that bucking the trend of “frictionless” retail helped his company grow. When Targon founded his company in early 2019, Fall Risk customers had to call […]
eBay revealed a list of the most expensive purchases on its site in 2019. The list included a $US4.6 million lunch with billionaire investor Warren Buffett, among expensive cars, watches, and collectibles. Visit Business Insider’s homepage for more stories. Sign up for Business Insider’s retail newsletter, The Drive-Thru. eBay has […]
Apple Pay does work on an iPad, and even though it may not always be convenient for in-store purchases, you can still use it in a few helpful ways. Once you add your debit or credit card to Apple Pay, you can set up touch ID and quickly checkout online […]
Ticketmaster takes PayPal as a valid form of payment, meaning you can use your PayPal account to buy tickets. PayPal can’t be used for reselling tickets, however. It’s limited to the initial purchase only. You’ll also need to use the Ticketmaster.com website –PayPal purchasing isn’t available through the Ticketmaster app. […]
You can issue a refund on eBay either by responding to a buyer’s request, or by proactively cancelling an order before it’s shipped. Once you issue a refund, you can ask for the item you sold to be returned to you – however, depending on the value of the item, […]
You can use PayPal on Steam to pay for games, downloadable content, microtransactions, and more. However, PayPal isn’t available in every country – you can only use PayPal on Steam in countries where it’s allowed. You can use PayPal by adding it to Steam as a payment method, like you […]
As online shopping and Instagram continue to transform the way Americans shop, the role of physical retail spaces is changing. B8ta, an experiential retail platform that previously focused on electronics, opened its first apparel and lifestyle “smart” store, Forum, in Los Angeles. I visited Forum and saw how its display […]
The Better Business Bureau (BBB) is warning people about scams involving puppies this holiday season. Complaints regarding fake pet and puppy scams have surged, according to the BBB’s scam tracker. Multiple people have said that they have encountered fake ads with adorable puppies for sale. People who order the pets […]
Amazon sellers have been offering items sourced from the trash, according to the new report from The Wall Street Journal. The Journal found sellers who admitted to dumpster diving, and also ran a successful experiment where it set up its own Amazon store offering items its reporters found in the […]
Google launched a new site that highlights the top-trending gifts of the holiday season. The site, called Google Shopping 100, populates products with recent increases in US searches across eight categories, including tech, toys, and more. Top products include Juice Beauty Stem Cellular cream, the Ninja Foodie pressure cooker, and […]
Amazon apologised this week after receiving a barrage of complaints from customers who reported receiving random items instead of their Black Friday purchases. According to the Daily Mirror, at least a dozen online buyers have complained about receiving strange items including batteries, condoms, books, and even a tambourine instead of […]
Hackers obtained personal data on thousands of plus-size women, possibly with the aim of scamming them with products like false weight loss supplements, according to cybersecurity firm DynaRisk. The hackers also discussed selling the women’s data to third parties for targeted advertising, according to posts made on hacker forums obtained […]
In major cities like New York; Washington, DC; and Denver, an estimated 15% of online shopping deliveries never make it to their final destination, according to a New York Times report published on Tuesday. In New York City, the report said, more than 90,000 packages disappear daily, contributing to growing […]
Cyber Monday spending online in the US soared nearly 20% year-over-year to $US9.4 billion, making it the biggest US online shopping day in history, according to Adobe Analytics data. A whopping $US3.1 billion worth of Cyber Monday’s online sales were completed through a smartphone. Top sellers on Cyber Monday included […]