Tech

Telstra just blamed the NBN for tying with Optus as Australia’s most complained-about telco

Complaints against Australian telecommunications providers have risen in the latest ombudsman’s report, with Telstra and Optus tied for the title of most complained-about company. The Telecommunications Industry Ombudsman on Wednesday released numbers for the quarter ending March 31, which showed the entire industry recording 8.4 complaints per 10,000 services-in-operation. This […]
Telstra just blamed the NBN for tying with Optus as Australia’s most complained-about telco
Tech

Here’s why the NBN is right to hose down news of ‘complaints doubling’

More Australians than ever are having to escalate their phone and internet complaints to the Telecommunications Industry Ombudsman, the latest numbers reveal. The ombudsman received 65,970 complaints during the six months ending December 31. This was up 5.3% from the preceding half-year but, more alarmingly, was a 33.8% increase from […]
Here’s why the NBN is right to hose down news of ‘complaints doubling’