The customer is seeking in excess of $25,000 in damages following the incident in Southgate, Michigan.
"It's degrading and mentally exhausting to deal with countless rude customers who don't treat you like a human being," said a former Dairy Queen worker.
Hotel CEOs are acknowledging they need to improve pay, benefits, and working conditions to plug massive gaps in their workforce.
"Many of the parents who visit our property desperately need some time to themselves, and I'm glad to help with that," says Maxine Salmon, 51.
Throughout the COVID-19 pandemic, customers have clashed with restaurant and other retail workers over mask requirements.
Dick's Drive-In gave 22-year-old Jasmine Ritter a theater scholarship while she was in school, and also compensates its employees for volunteer work.
Starwood Capital's Barry Sternlicht told CNBC the government should pay people bonuses for returning to work, then "tax them because they have a job."
September saw a hiring frenzy as the hospitality, tourism and retail sectors ramped up efforts to bring back workers for the summer, according to new jobs data from Seek.
A suspect was taken into custody after being accused of punching a restaurant manager in Madison, Wisconsin, over a mask-mandate dispute.
Village Square Cafe, which has been operating for nearly 13 years in Cross Keys, is the latest casualty of the ongoing labor shortage, reports say.
The owner of Red's Pizza & Catering in Wisconsin is closing the restaurant amid a staff shortage. He said all of his attempts to find workers failed.
The premier said the mandate for employees and patrons at public-facing businesses would be “a health order and the law,” however a legal expert says businesses need clear guidelines to ease growing nervousness around mandates.
A crippling labor shortage, coupled with pandemic working conditions, has restaurant workers mentally and physically exhausted.
Hotels are seeing more business again, but many of their workers, like housekeepers and room service staff, haven't been called back to work yet.
The coffee chain Pret a Manger has partially reversed its decision to reduce performance bonuses, but will no longer pay staff for breaks.
Restaurants and hotels had another strong month of job gains, adding 380,000. Retail, on the other hand, lost the most jobs among major industries.
Average hourly wages rose 4.0% year-over-year, and wages in leisure and hospitality rocked up nearly 10%. Firms are paying up amid the labor shortage.