News

Zero tolerance cancellations won’t create a more just society

America’s overdue reckoning with racism and police brutality has already taken down some abusive, powerful people, and has also brought about unprecedented popular support for criminal justice reform. Such reforms include arresting and imprisoning far fewer people, and eliminating punitive sanctions on those who have already paid their debt to […]
Zero tolerance cancellations won’t create a more just society
Lifestyle

13 tips to apologise in a healthy and effective way

Apologies should be sincere, open, and thought through. When apologizing know what you are apologizing for and why. We talked to experts on what should go into an apology. After fighting with a friend, partner, or family member, it can be tough to make amends. But disagreements, whether large or […]
13 tips to apologise in a healthy and effective way
Strategy

After a disastrous Uber ride last year, the company’s chief economist examined the economics of apologies — and discovered there’s something more important than ‘I’m sorry’

A team of economists studied how Uber customers respond to different types of apologies after they have bad experiences with the company. The idea for the study came when one of the researchers, who was Uber’s chief economist, had a terrible Uber ride and noticed he never received an apology. […]
After a disastrous Uber ride last year, the company’s chief economist examined the economics of apologies — and discovered there’s something more important than ‘I’m sorry’