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Delta’s CEO reveals why the airline industry is nixing the change fees that once produced 3% of revenues — and how happier travellers could make up the difference

In late-August, Delta, American, and United all announced that they were permanently getting rid of change fees on domestic flights. Airlines had already suspended the fees during the coronavirus pandemic to try and entice travellers back onto planes. However, Delta CEO Ed Bastian said Tuesday that change fees – worth […]
Delta’s CEO reveals why the airline industry is nixing the change fees that once produced 3% of revenues — and how happier travellers could make up the difference
News

Delta’s CEO said he would support an ‘immunity passport’ program or other steps to jumpstart travel as the airline reports its first quarterly loss in more than 5 years

Delta Air Lines CEO Ed Bastian said the carrier would explore a wide range of options to reassure passengers and help jumpstart air travel as the coronavirus pandemic begins to subside. Bastian said options could include an “immunity passport” system, or lower load factors on planes to enable social distancing […]
Delta’s CEO said he would support an ‘immunity passport’ program or other steps to jumpstart travel as the airline reports its first quarterly loss in more than 5 years