News

Delta’s focus on passenger experience and loyalty has its profits and its stock soaring

During its second-quarter earnings call, Delta announced record-breaking numbers on profits, passengers, and performance. Notably, premium-cabin sales, combined with loyalty and direct-booking, contributed to the success. So did luck – unlike competitors American Airlines and United Airlines, Delta doesn’t have any 737 Max aircraft in its fleet. The report represents […]
Delta’s focus on passenger experience and loyalty has its profits and its stock soaring
News

A midair engine failure led a Delta flight to make an emergency landing

A Delta flight from Atlanta to Baltimore made an emergency landing in Raleigh, North Carolina, on Monday after an engine appeared to fail midflight. Video on Twitter appears to show flames within the engine, and users who say they were on the flight describe a smoke-filled cabin and professional crew […]
A midair engine failure led a Delta flight to make an emergency landing
News

The 8 US airlines people like and hate the most

JD Power‘s 2019 North America Airline Satisfaction Study found consumer satisfaction to be at an all-time high. Airlines continue to struggle with in-flight entertainment, connectivity, and dining. Southwest and JetBlue tied with the highest score overall and among low-cost airlines, and Alaska Airlines once again finished with the highest score […]
The 8 US airlines people like and hate the most
News

JPMorgan warns airline investors to brace for a turbulent earnings season

Airlines are facing plenty of headwinds this earnings season, most notably the grounding of Boeing’s 737 Max plane worldwide. JPMorgan is warning investors that financial results are likely to come in at the lower end of the company’s forecasted ranges. Southwest has already lowered its guidance in the face of […]
JPMorgan warns airline investors to brace for a turbulent earnings season
News

The 20 biggest airlines in the world, ranked

Through recent mergers, airlines such as American, Delta, and United have grown to become colossal mega-carriers. Recently, the aviation-data firm OAG provided us with data sets that ranked the 20 largest airlines based on the number of seats each carrier made available to passengers during 2018. As expected, US carriers […]
The 20 biggest airlines in the world, ranked
Lifestyle

Delta has apologised after handing out ‘creepy’ Diet Coke napkins to passengers encouraging them to give their number to their ‘plane crush’

Diet Coke and Delta Air Lines have apologised for napkins which were handed out to plane passengers encouraging travellers to flirt with other people on board. Many people found the napkins “creepy” and suggested they were encouraging harassment. “Write down your number and give it to your plane crush. You […]
Delta has apologised after handing out ‘creepy’ Diet Coke napkins to passengers encouraging them to give their number to their ‘plane crush’
News

A Delta passenger brought a gun on a flight as the government shutdown spurs TSA agents across the country to abandon work

A Delta Air Lines passenger boarded a flight on January 2 with a firearm, a Delta representative confirmed to Business Insider. The Delta representative said that once the passenger disclosed the firearm’s presence, the airline contacted the Transportation Security Administration. A TSA representative said that “standard procedures were not followed” […]
A Delta passenger brought a gun on a flight as the government shutdown spurs TSA agents across the country to abandon work
News

These 20 airlines are the least likely to have delayed flights

Every year, global travel data provider OAG sifts through a mountain of data to create its annual ranking of the airlines with the best on-time performance, or OTP, called the Punctuality League. This year, OAG analysed over 57 million flight records collected from around the world between January 1 and […]
These 20 airlines are the least likely to have delayed flights
News

The 11 most tech-friendly airlines in the world

Qatar Airways is the most tech-friendly airline in the world, according to a ranking compiled by Traveloka, an Indonesian digital travel-booking platform. Delta Air Lines was the highest ranking domestic carrier on the list. Emirates, Etihad, Cathay Pacific, British Airways, JetBlue, and Alaska Airlines all performed well. Traveloka’s list is […]
The 11 most tech-friendly airlines in the world
News

Delta’s CEO just reignited the nastiest feud in the airline industry by accusing Qatar Airways of violating a deal with Trump administration

Delta Air Lines CEO Ed Bastian wrote a scathing op-ed on Friday accusing long-time foe Qatar Airways of using its investment in Air Italy to violate an agreement between the Trump administration and the Qatari government. Bastian accuses Qatar Airways of using government subsidies to bankroll Air Italy’s expansion into […]
Delta’s CEO just reignited the nastiest feud in the airline industry by accusing Qatar Airways of violating a deal with Trump administration
News

Delta has barred all emotional-support animals on long flights

Delta Air Lines announced on Monday that certain emotional-support and service animals have been barred from flying on board its airline. Emotional-support animals have been barred on flights lasting longer than eight hours. In addition, all emotional-support and service animals that are under four months of age have been banned […]
Delta has barred all emotional-support animals on long flights
News

The nastiest feud in the airline industry is back

Air Italy announced on Wednesday that it plans to launch new routes to Los Angeles and San Francisco. Representatives for American, Delta, and United along with members of the Senate have complained that Air Italy shareholder Qatar Airways is bankrolling the airline’s expansion with government subsidized money. The US carriers […]
The nastiest feud in the airline industry is back
News

The 10 best airlines to fly in North America

Consumer aviation website Skytrax recently released their ranking of the best airlines in the world. Asian and European airlines dominate the top of the rankings. Airlines for North America once again struggled in the Skytrax rankings. No airline from North America cracked the top 25 while no US airline managed […]
The 10 best airlines to fly in North America
Markets

I flew Virgin Atlantic from London to New York to see if Richard Branson’s airline is still one of the world’s best — here’s the verdict

Virgin Atlantic Airways is the crown jewel of Sir Richard Branson’s aviation portfolio. I recently flew Virgin Atlantic from London Heathrow to New York’s JFK International Airport. Virgin Atlantic’s service, style, and entertainment options lived up to expectations, but its economy-seat comfort left much to be desired. Virgin Atlantic Airways […]
I flew Virgin Atlantic from London to New York to see if Richard Branson’s airline is still one of the world’s best — here’s the verdict
Markets

Delta’s guidance comes up short as rising fuel costs weigh

Delta Air Lines beat on both the top and bottom lines. The airline’s earnings guidance missed Wall Street estimates as rising fuel costs weighed. Delta hiked its dividend 15%. Watch Delta Air Lines trade in real time here. Delta Air Lines reported better-than-expected second-quarter results Wednesday morning, but guided earnings […]
Delta’s guidance comes up short as rising fuel costs weigh
Markets

Delta’s new Boeing 777 has one major advantage over its rivals

Delta Air Lines unveiled renovated seats in its Boeing 777 aircraft. All three sections of the planes will be renovated, with seats in the main cabin expanded to 18.5 inches wide. Main-cabin rows will feature nine seats per row. Most airlines pack in 10. In an effort to increase customer […]
Delta’s new Boeing 777 has one major advantage over its rivals
Markets

These are America’s favourite airlines in 2018, according to passengers

Forrester, a market research company, released its 2018 Customer Experience Index for the airline industry. JetBlue came in first for the second year in a row, while Spirit Airlines came in last. Effectiveness, Retention, and Enrichment were among the six categories measured. Forrester ranked the customer service quality of 11 […]
These are America’s favourite airlines in 2018, according to passengers
Markets

Delta’s new uniforms are giving some flight attendants rashes

Delta Air Lines‘ new uniforms are causing discomfort and beginning to fall apart for some employees, Chicago Business Journal first reported. The most common problem has come from an apron strap that irritated the necks of some flight attendants. The airline is working on a new version of the strap […]
Delta’s new uniforms are giving some flight attendants rashes
Markets

Here are the 10 airlines people like and hate the most in North America

JD Power’s 2018 “North America Airline Satisfaction Study” found that overall consumer satisfaction is at an all-time high. Airlines did struggle with delivering high-quality in-flight connectivity, the study found. Southwest Airlines finished with the highest score both overall and among low-cost airlines. Alaska Airlines finished with the third-highest overall score […]
Here are the 10 airlines people like and hate the most in North America
Markets

Delta’s 64,000 employees now have new designer uniforms

Delta Air Lines introduced its new Zac Posen-designed and Lands’ End-made uniforms worldwide on Tuesday. The new threads are to be worn by the airline‘s 64,000 uniformed employees. The design and testing process of the uniforms took more than three years. Delta Air Lines employees received a new generation of […]
Delta’s 64,000 employees now have new designer uniforms
Markets

The nastiest feud in the airline industry isn’t over just yet

The Trump administration and the government of the United Arab Emirates came to an agreement that looks to have ended a long-standing feud between USairlines and their counterparts from the Persian Gulf. The US coalition led by American, Delta, and United claimed victory over Emirates and Etihad on several key […]
The nastiest feud in the airline industry isn’t over just yet
Markets

Delta flight makes an emergency landing in Atlanta after smoke came out of an engine

A Delta Air Lines flight from Atlanta to London made an emergency landing at Atlanta’s Hartsfield-Jackson International Airport on Wednesday after an engine began emitting smoke, CBS reports. The aircraft returned to Atlanta and was hosed down by aircraft rescue and firefighting units, according to Hartsfield-Jackson’s Twitter account. No injuries […]
Delta flight makes an emergency landing in Atlanta after smoke came out of an engine
News

The way Delta decides how you board reveals a huge problem in the airline industry

Many airlines’ boarding processes are complicated because of the number of customer categories and ticket classes. When airlines experiment with new boarding strategies, they address only part of the problem by focusing on boarding lanes and reorganized boarding groups. Outside of active US military personnel and passengers who need assistance, […]
The way Delta decides how you board reveals a huge problem in the airline industry
Markets

These airlines could get a boost from Amazon’s HQ2

Amazon‘s search for its second headquarters, HQ2, has city governments competing to offer the most appealing pitch But some industries, including airlines, will also benefit from HQ2. A new report from Bank of American Merrill Lynch found that both legacy airlines like Delta and United, as well as smaller airlines […]
These airlines could get a boost from Amazon’s HQ2
News

Delta cutting ties with the NRA could cost the airline $40 million

Georgia lawmakers passed a tax reform bill on Thursday that did not include a massive tax exemption for Atlanta-based Delta Air Lines. Thr bill originally contained a provision that would exempt airlines from paying state tax on jet fuel, which would have saved Delta up to $US40 million. After the […]
Delta cutting ties with the NRA could cost the airline $40 million
Markets

Delta and United Airlines have cut ties with the NRA

Delta Air Lines and United Airlines announced this weekend that they will cut ties with the National Rifle Association in the wake of the deadly mass shooting in Parkland, Florida earlier this month. Both airlines will end their discount programs for members of the NRA. The two carriers have also […]
Delta and United Airlines have cut ties with the NRA
News

Why you shouldn’t freak out if your plane loses an engine

A United Airlines Boeing 777 and a Delta Air Lines Airbus A330 both made emergency landings due to engine problems on Tuesday. Both planes landed safely, but the five passengers on the Delta flight were injured during the evacuation. Engine malfunctions are increasingly rare these days but do still occur. […]
Why you shouldn’t freak out if your plane loses an engine
Markets

Delta Air Lines employees are getting another $1.1 billion reward

Delta Air Lines announced that its 80,000 employees will receive $US1.1 billion in profit sharing. Over the past 5 years, Delta employees have earned more than $US5 billion in profit sharing. In January, Delta reported $US3.6 billion in total profits for 2017 For the fourth year in a row, Delta […]
Delta Air Lines employees are getting another $1.1 billion reward
Tech

Airlines are ditching seatback screens and making you use your phone to watch movies

Airlines are beginning to remove seatback screens from aircraft. They’re doing this because travellers are increasingly favouring laptops, phones, and tablets to seatback screens, which are expensive and add weight to the aircraft. Instead, airlines are making entertainment options available to passengers on their personal devices. Airlines are beginning to […]
Airlines are ditching seatback screens and making you use your phone to watch movies
Markets

Delta CEO slams Boeing’s claims that Bombardier hurt its business

In 2016, Delta Air Lines ordered 75 Bombardier C Series airliners. Boeing filed a complaint with the US Commerce Department, claiming the Delta order was possible only because of Canadian government subsidies that lowered the planes’ prices. Delta CEO Ed Bastian says Boeing was complaining because it couldn’t win in […]
Delta CEO slams Boeing’s claims that Bombardier hurt its business
Markets

Delta has a new baggage fee that’s going to annoy tons of passengers

Delta Air Lines will now charge $US60 for checked baggage on select international flights. The fee applies to basic economy fares for flights between the US and Europe or North Africa. Basic economy passengers previously received an allowance of one free checked bag. This week, Delta Air Lines updated its […]
Delta has a new baggage fee that’s going to annoy tons of passengers