Tagged With Customer Service

Why Home Depot's cofounder chased unsatisfied customers through the store's parking lot in the retailer's early days

How to contact Facebook for problems with your account and other issues

The best ways to contact Amazon for help when you have a problem with your account

Morgan Stanley just invested millions in Samanage, a Zendesk competitor

This first-time CEO has a 100% approval rating on Glassdoor and her company just made its first acquisition

The creators of Fortnite came up with a clever way to protect people's accounts — and more companies should try it

A customer complaint about Google Cloud went viral last week, and now Google is doing damage control to 'ensure this does not happen again'

Myer's new CEO will serve customers two days a week to 'turn this great company around'

Here's how Optus is thinking about customers of small business

Amazon CEO Jeff Bezos explains his famous one-character emails, known to strike fear in manager's hearts

Amazon executives sat through a brutally uncomfortable 4.5-minute phone call that showed them just how much Jeff Bezos cares about customers

Telstra's new chatbot, Codi, is making so many mistakes customers are furious

The world's most valuable bitcoin startup just grabbed an ex-Twitter exec to make cryptocurrency more user-friendly

9 things customers can do to get better customer service this Christmas

This digital expert reveals what modern companies need to do to create genuine customer relationships

Restaurant servers share the 10 things customers do that annoy them the most

Thanks to a new Salesforce app, customer service agents will be able to answer complaints from bed

The vast majority of Starbucks workers say the chain needs to fix a major problem

Baristas say that Starbucks is ignoring a huge problem that is impacting sales

Starbucks is fighting for its 'heart and soul' as furious baristas slam the 'cult that pays $9 an hour'