Tagged With Customer Service

Why Home Depot's cofounder chased unsatisfied customers through the store's parking lot in the retailer's early days


How to contact Facebook for problems with your account and other issues


The best ways to contact Amazon for help when you have a problem with your account



Morgan Stanley just invested millions in Samanage, a Zendesk competitor


This first-time CEO has a 100% approval rating on Glassdoor and her company just made its first acquisition


The creators of Fortnite came up with a clever way to protect people's accounts — and more companies should try it



A customer complaint about Google Cloud went viral last week, and now Google is doing damage control to 'ensure this does not happen again'


Myer's new CEO will serve customers two days a week to 'turn this great company around'


Here's how Optus is thinking about customers of small business


Amazon CEO Jeff Bezos explains his famous one-character emails, known to strike fear in manager's hearts


Amazon executives sat through a brutally uncomfortable 4.5-minute phone call that showed them just how much Jeff Bezos cares about customers


Telstra's new chatbot, Codi, is making so many mistakes customers are furious



The world's most valuable bitcoin startup just grabbed an ex-Twitter exec to make cryptocurrency more user-friendly


9 things customers can do to get better customer service this Christmas


This digital expert reveals what modern companies need to do to create genuine customer relationships


Restaurant servers share the 10 things customers do that annoy them the most



Thanks to a new Salesforce app, customer service agents will be able to answer complaints from bed


The vast majority of Starbucks workers say the chain needs to fix a major problem


Baristas say that Starbucks is ignoring a huge problem that is impacting sales


Starbucks is fighting for its 'heart and soul' as furious baristas slam the 'cult that pays $9 an hour'