Tagged With Customer Service

6 ways to achieve 'wow' customer service and create lifelong customers


One marketer cracked the hotel review system and consistently dominates TripAdvisor ratings. Her strategy can help you crush your next job interview — or optimise your business.


A 22-year-old Chick-fil-A employee is going viral for saving a woman and her children in a storm — and it shows why the fast-food chain is winning over customers with kindness



A video of a 20-year-old Chick-fil-A worker is going viral, and it reveals how the chicken chain is dominating the competition


A massively popular Chinese restaurant chain is trying to take over the world with snarky robots, free snacks and hand massages, and a noodle dancer. Here's why I loved it.


After a summerlong meltdown, American Airlines is shaking up its leadership to fix the damage done by months of operational mishaps



Burger King has apologised to a blind woman with allergies after staff said 'company policy' wouldn't let them read a list of ingredients out loud


The 7 fast-food chains with the best service in America, according to customers


Chick-fil-A consulted Ritz-Carlton and fine-dining pro Danny Meyer on how to make its customer service better than any other fast-food chain


Rent the Runway is fixing one of its customers' biggest complaints


Chick-fil-A is taking over America by offering the best customer service in fast food


Why Home Depot's cofounder chased unsatisfied customers through the store's parking lot in the retailer's early days



How to contact Facebook for problems with your account and other issues


The best ways to contact Amazon for help when you have a problem with your account


Morgan Stanley just invested millions in Samanage, a Zendesk competitor


This first-time CEO has a 100% approval rating on Glassdoor and her company just made its first acquisition



The creators of Fortnite came up with a clever way to protect people's accounts — and more companies should try it


A customer complaint about Google Cloud went viral last week, and now Google is doing damage control to 'ensure this does not happen again'


Myer's new CEO will serve customers two days a week to 'turn this great company around'


Here's how Optus is thinking about customers of small business