Tagged With Customer Satisfaction

Chick-fil-A is dominating the fast-food industry in one key area and it reveals the secret to the chain's success


Sony is shutting itself off to Xbox and Nintendo gamers -- and it could totally blow PlayStation's lead in the console wars


Starbucks baristas reveal what they think the company needs to fix



There's a difference between internal and external customers -- but both are always right


3 odd things IBM learned about people from studying Twitter


A Comcast Customer Tried To Cancel His Account But Was Put On Hold Until Comcast Closed For The Day



America's Favourite Fast Food Chains


Why Everyone Hates Their TV And Internet Service Providers


Here's Proof That Samsung Owners Are Happier With Their Phones Than iPhone Owners


8 Major Screwups That Have Lost Companies Business Forever


I Walked Away From The 'Cruise' From Hell And Still Can't Get A Full Refund


Customer Goes Completely Ballistic Over Her Dunkin' doughnuts Receipt



3 Keys To Destroying Your Competition


If You Want A Profitable Business, You Need To 'Fire The Wrong Customers'


The Secrets Of The Apple Store's Success


'personalised Persuasion' Is The Future Of Marketing, And It's Only Just Begun



INSTANT MBA: Sell, Design, Build — In That Order


INSTANT MBA: Your Customers Like The Sound Of Their Own Names


Howard Schultz Would Rather Have Long Lines At Starbucks Than Become A 'Fast Food' Chain


How To Get Your Way When You Complain