Tagged With Customer Relation Management

Salesforce CEO Marc Benioff is telling an odd story about how Microsoft tricked him


Microsoft's Salesforce-killer product is selling well


Microsoft will launch its price war with Salesforce on November 1



Satya Nadella explains in a sentence the real reason he bought LinkedIn ... and Salesforce should be worried


Zendesk can now predict who's likely to stop using your service before you do


Salesforce poached a key Microsoft exec that competed with its main business



There's a difference between internal and external customers -- but both are always right


Customers Talk Back To Brands And Retailers On Mobile


Qantas Puts Customer On Hold For 15 Hours


Starbucks Mortifies Tons Of Irish Followers — Asks Them Why They're 'Proud To Be British'


How Hudson Whiskey Started And Got To The Top Shelf


An Open Source Software Is Hoping To Change The Way That Party Politics Work



New York City Cab Drivers Reveal What Passengers Can Do To Get The Best Service


Great Customer Service Is Driving 250 New Customers A Month To This High-End Salon


WATCH: If Companies Don't Follow These New Rules Of Customer Service, They're In Big Trouble


How Luxury Goods Tourists Are Making Customer Relationship Management More Important



Umpqua Bank Offers Customers Direct Access To Its CEO From Its Stores


Here's How Republicans Are Delivering Individually Tailored Messages To Voters Online


Check Out The Lengths ZocDoc Will Go To For Their Patients


How Understanding A Bank's Weaknesses Can Actually Strengthen Customer Relationships