Tagged With Customer Relation Management

Salesforce CEO Marc Benioff is telling an odd story about how Microsoft tricked him

Microsoft's Salesforce-killer product is selling well

Microsoft will launch its price war with Salesforce on November 1

Satya Nadella explains in a sentence the real reason he bought LinkedIn ... and Salesforce should be worried

Zendesk can now predict who's likely to stop using your service before you do

Salesforce poached a key Microsoft exec that competed with its main business

There's a difference between internal and external customers -- but both are always right

Customers Talk Back To Brands And Retailers On Mobile

Qantas Puts Customer On Hold For 15 Hours

Starbucks Mortifies Tons Of Irish Followers — Asks Them Why They're 'Proud To Be British'

How Hudson Whiskey Started And Got To The Top Shelf

An Open Source Software Is Hoping To Change The Way That Party Politics Work

New York City Cab Drivers Reveal What Passengers Can Do To Get The Best Service

Great Customer Service Is Driving 250 New Customers A Month To This High-End Salon

WATCH: If Companies Don't Follow These New Rules Of Customer Service, They're In Big Trouble

How Luxury Goods Tourists Are Making Customer Relationship Management More Important

Umpqua Bank Offers Customers Direct Access To Its CEO From Its Stores

Here's How Republicans Are Delivering Individually Tailored Messages To Voters Online

Check Out The Lengths ZocDoc Will Go To For Their Patients

How Understanding A Bank's Weaknesses Can Actually Strengthen Customer Relationships