Restaurants are coping with a labor shortage and more expensive ingredients as customers come back.
Drive-thru and takeout orders were up over the last year, and fast food chains are facing added pressure.
Drive-thru and takeout orders were up over the last year, and fast food chains are facing added pressure.
Drive-thru and takeout orders were up over the last year, and fast food chains are facing added pressure.
Restaurant staff will be paid more. Robots will take over fast food. Your portion size might be smaller, too. They're all changes that have to happen.
Chipotle is encouraging teachers to tweet at the company to reimburse the cost of the back-to-school supplies educators have paid for out of pocket.
Chipotle says raising menu prices led to its highest store operating margins since before the 2015 E Coli outbreak, despite raising wages for workers.
Chipotle say it is facing high beef and freight costs, but there is no system-wide shortage.
Chipotle made headlines in June for raising wages to an average of $15, in part to attract talent in a tight labor market.
The burrito chain said Tuesday that it could raise prices to offset rising labor and supply chain costs.
Chipotle's CEO said its lunch business was back as people returned to work - despite the chain raising prices by 4%.
It's not just you. Industrywide shipping issues, labor shortages, and weather events all contribute to rising prices at your favorite restaurants.
Burrito chain Chipotle is accepting TikTok video resumes for job applications as US retailers struggle to find new staff.
Chipotle says up to 130,000 burritos - about $1 million worth - will be up for grabs, depending on how many games are played during the NBA Finals.
Customers complained online about long waits and ingredient shortages, and workers said they didn't have the staff to fix them.
Restaurant workers are more satisfied overall than they were before COVID-19, but they're leaving for better paying jobs in other industries.
Chipotle limits the amount of money customers can tip delivery workers for online orders, saying the cap is meant to stop "human error" and "fraud."
The supply-chain crisis meant one Chipotle had no barbacoa or carnitas, while a New York Subway ran out of beef and spicy mustard, Reuters reported.
Rewards programs are becoming more important than ever for fast food chains, and Popeyes and McDonald's are adding their own.
The food chain says the 4% increase to menu prices is to cover increasing employee wages to $15 an hour. Last year, their CEO got a $24 million raise.
Food prices are rising in tandem with an inflation trend in the US. Here's what you need to know about the key factors driving a surge in food prices.
While Chipotle attributes rising prices to the growing cost of labor, some critics point to high CEO compensation as another factor.
Chipotle is raising menu prices to make up for increased employee wages, it said.
Chipotle raised the prices on its menu by about 4% last week to offset its new $15 average hourly wage.
As retailers struggle to hire workers, Chipotle became the first brand to launch a career fair on chat platform Discord.
For some dissatisfied retail and restaurant workers, a growing number of job openings in other sectors has made it easy to transition careers.
The burrito chain currently has more than 250 openings for restaurant managers and is offering $750 referral bonuses to fill them.
Chipotle wants to hire 20,000 employees across the US at busy stores and to fill positions at 200 new restaurants expected to open this year.
In a recount of her favorite memories from staying with Orpah Winfrey during lockdown, Gayle King named Taco Tuesdays as No. 1.
Marissa Andrada led the fast-food chain in investing heavily in employee education and development. She's championed DEI initiatives especially.
Chipotle called the labor law violation lawsuit a "dramatic overreach" on the part of New York City.
Companies need to pay workers more to attract and retain employees. Those that cannot are doomed to fail.
Chains are holding hiring events, adding extra perks, and in some cases even raising wages in a bid to attract desperately needed workers.
Chipotle's CFO said hiking its hourly wages would require the company to increase prices by about 2% to 3% - between $0.20 to $0.35 per meal.
The chain's CFO said that pressure on avocado supply happens every year around this time, so it shouldn't impact business just yet.
Chipotle's digital sales surge came as the coronavirus continued to spread this year, forcing restaurants to focus on take-out and delivery options.
In a YouTube video, James Charles admitted to sexting with boys who now say they're under 18. Brands have not reacted.
Several restaurants have special deals and opportunities for customers planned for the National Burrito Day, from free food to big discounts.
No purchase is required to be eligible for the chain's contest. To qualify for the game, the player must correctly guess a six-digit code.
An Insider investigation reported an allegation of sexual assault against a former Vlog Squad member. Here's a timeline of the reaction to the news.
More than 10% of all US restaurants closed last year during the pandemic, including hundreds of big chains.
Chipotle said the investment comes as it explores "disruptive opportunities outside of traditional third-party partnerships."
Happy Thursday. Welcome to the another edition of Insider Retail, where we bring you our top deep dives of the week.
You've heard about the chicken sandwich wars. But, what about the quesadilla wars?
Brian Niccol left Taco Bell in 2018 to become CEO of Chipotle, a brand that was 'invisible' to its fans, he told Insider.
Chipotle's new quesadillas will only be available for ordering through the chain's app or website, the company said.
The collection includes eye shadow palettes inspired by the menu and avocado makeup sponges.
Ten percent of Chipotle's executives' annual incentives will be based on meeting environmental and social goals.
iSpot provided data on the top Super Bowl commercials trending on social media. Some brands that have advertised in the past are sitting this year out. Top ads on the list found success by focusing on nostalgia and making the planet a better place. Visit the Business section of Insider […]
Chipotle shares fell 2.4% in early Wednesday trades. The fast-food chain’s adjusted earnings fell short of Wall Street’s forecasts. Revenue met expectations and digital sales more than doubled. Visit the Business section of Insider for more stories. Chipotle Mexican Grill shares fell in early trading on Wednesday, pressured by fourth-quarter […]
Chipotle is testing carside pickup at 29 California locations. Digital orders for Chipotle have seen huge growth over the past year. The chain has largely been a winner throughout the pandemic and has continued opening new locations. Visit Business Insider’s homepage for more stories. Chipotle announced that it will begin […]
Chipotle will launch its first-ever Super Bowl commercial during the game’s second quarter. The 30-second advertisement poses the question “Can a Burrito Change the World?” Chipotle’s resilience and ability to adapt throughout the pandemic has allowed its business to boom. Visit Business Insider’s homepage for more stories. This year, Chipotle […]
Chipotle has introduced a Shawn Mendes Bowl in the latest fast food celebrity partnership. The dish uses Chipotle’s new cauliflower rice, launched this month to appeal to keto and low carb customers. Celebrity partnerships have been a major success for other fast food chains, like McDonald’s, in the last year. […]
Chipotle stock could surge 14% in 2021 as the fast-casual Mexican food chain continues to grow during the pandemic, said a team of Wedbush analysts on Monday. Drivers of growth include traction in digital and delivery sales and continued menu innovation, including the introduction of cauliflower rice and lifestyle bowls, […]
, Chipotle added drive-thrus to some locations, called Chipotlanes. I tried out the new Chipotlane in Canandaigua, New York. Chipotlanes are part of the trend of fast-food chains investing in drive-thru and app technology. Visit Business Insider’s homepage for more stories. Chipotle joined other fast food brands investing in drive-thru […]
Chipotle is now offering cauliflower rice as a grain replacement. I tried the chain’s Whole30 bowl with cauliflower rice and thought the new base lacked the ability to support toppings. I thought the portion I was served was overcooked, making it mushy, and overseasoned, making it too salty and rendering […]
Chipotle is now offering cauliflower rice at all US and Canada locations. Cauliflower rice will cost $US2 extra and appeals to customers following Keto, Whole30, and other diets. Chipotle began testing the grain-free rice in Denver and Wisconsin during the summer. Visit Business Insider’s homepage for more stories. Chipotle is […]
Chipotle’s resilient brand amid the COVID-19 pandemic has led Stifel to upgrade the fast-casual Mexican eatery to Buy from Hold in a note on Tuesday. Stifel assigned a $US1,500 price target on the stock, representing potential upside of 11% from Tuesday’s close. Stifel sees Chipotle benefiting from increased consumer mobility […]
Sweetgreen plans to open a drive-thru in Colorado in winter 2021. The chain is calling it a “drive-in” with options to stay and eat on-site. Fast food brands have been competing to improve drive-thrus as they become increasingly important during the pandemic. Visit Business Insider’s homepage for more stories. Trendy […]
Chipotle added a new burrito to its menu last week: Miley Cyrus’ go-to order. After a series of TikTok comment exchanges, the chain created a “Guac is extra but so is Miley” burrito – the name was a suggestion from the singer herself. I tried the burrito, which cost me […]
Workers at a Chipotle in New York City told the New York Post that the restaurant had a huge rat problem. Employees said four workers were bitten, the Post reported. The location is closed indefinitely. In a statement to Business Insider, Chipotle acknowledged the problem and said it stemmed from […]
Chipotle is opening its first “dark” kitchen Saturday. The “digital-only” restaurant won’t have a dining room: It’s for collection and delivery only. The restaurant is next to a military academy in Highland Falls, New York. Customers can collect their order from a lobby that Chipotle says will have “all of […]
The “Amazon effect” is no longer segmented to the retail industry. The disruption the e-commerce giant caused in the sector is now reflective of the change happening across industries, with many companies using Amazon as a model for how to pursue digital transformation. Washington Post’s chief information officer Shailesh Prakash […]
10,000 Burger Kings and Tim Hortons are revamping their drive-thrus to add digital menus that can advertise different items based on factors such as the time of day and weather. A high-tech drive-thru renaissance was already underway in the fast-food industry before the pandemic made the drive-thru lane an even […]
Fast-food chains like Chipotle and Dunkin’ are trying to use TikTok to win over Gen Z customers. UBS ranked chains by how their total number of TikTok followers in a recent report. Chipotle led the way, followed by Dunkin’ and Wendy’s. Visit Business Insider’s homepage for more stories. Fast-food chains […]
Chipotle recently started charging for its tortilla side, previously a favourite free-food hack at the chain. Chipotle’s chief finance officer Jack Hartung told investors that the company decided to start charging for its tortilla side after restaurant margins declined by 1.3% in the most recent quarter. “If somebody want to […]
Chipotle is now charging $US0.25 for a side tortilla. The free tortilla hack has historically been one of customers’ favourite ways to get free food from the chain. Chipotle has been able to monitor ingredient costs and portion control more closely during the pandemic, as more people order online and […]
Chipotle is giving away burritos this Halloween as part of a buy-one-get-one-free Boorito deal. Customers can redeem the deal via Chipotle’s app or website, as the chain doubles down on digital. This year, Chipotle will not require customers to dress up to get a free burrito. Visit Business Insider’s homepage […]
Chipotle is bringing back carne asada. Rewards customers can order the menu item starting Tuesday. Carne asada will be added to the digital menu on Thursday and roll out across all menus next week. Chipotle launched carne asada last year. It disappeared from the menu in February. Visit Business Insider’s […]
Chipotle is making some permanent changes to its strategy after new discoveries it made during the pandemic. The chain said it realised it could be much more precise when it came to portion control now that most customers are ordering ahead via its app. “Our portion sizes are much more […]
Chipotle has quietly raised menu prices by an average of 9% for items that customers order for delivery, according to a new Gordon Haskett report. In New York City, for example, the same chicken burrito costs $US8.95 for pick-up versus $US10.10 for delivery, before the added costs of taxes and […]
Spending at big restaurant chains is up 2%, while sales at small chains and independent restaurants are still down 15%, according to a Bank of America report. A big chunk of the gap can be explained by the fact that chains are more likely to own fast-food and fast-casual locations, […]
A customer refusing to wear a mask inside a Chipotle urged an employee to call the police after being refused service. The employee repeatedly told the customer that it’s company policy for everyone inside to wear a mask. The customer dismissed the employee over and over, at one point saying […]
A new lawsuit claims that Chipotle is refusing to offer some customers proper change, resulting in the “loss of hundreds of thousands, if not millions of dollars.” Chipotle recently rolled out a new policy “to only accept exact change or other non-cash forms of payment” in locations that are low […]
Taco Bell is launching a new kind of restaurant focused on mobile ordering and pickup: Taco Bell Go Mobile. Go Mobile restaurants will have two drive-thru lanes: one for conventional drive-thru ordering, and one for mobile order pickup. While this is part of a broader, pandemic-related shift by many restaurant […]
I made the fan-favourite Chipotle guacamole using the restaurant’s own recipe. Ingredients include avocado, red onion, lime, jalapeño, cilantro, and salt. Chipotle’s executive chef Chad Brauze hosted an Instagram live in April teaching a virtual audience how to master the chain’s beloved à la carte item. I was able to […]
Chipotle shared a TikTok tutorial on how to make its cilantro and lime white rice. In the video, team members walk viewers through each step from cooking the rice to serving it up. Home cooks will need four ingredients: white rice, lime juice, cilantro, and salt. This is not the […]
Chipotle’s new line of merchandise includes items dyed with leftover avocado pits. Customers can shop the collection of avocado pit-dyed tops and a tote bag online for between $US20 and $US45. The larger collection includes pool slides, bags, and jean jackets made with organic cotton, among other items that don’t […]
Drive-thrus are a crucial part of fast-food chains’ strategies in the coronavirus era. Drive-thru orders made up 90% of McDonald’s business in the US in the most recent quarter, helping the chain rebuild sales. Shake Shack, Chipotle, and Panera are among the chains that are now investing in drive-thrus as […]
Chipotle is giving away a free serving of guacamole with entree purchases on July 31. To receive the offer, customers must have become Chipotle rewards members by July 30. The offer automatically appears in rewards’ members accounts, and is valid through August 2. Chipotle is also hosting an “Unlock the […]
Hello and happy Friday! We made it through another week. And at least for the retail world, it was pretty jam-packed. Luckily, we’ve got you covered with all the news you need to know here at The Drive Thru, Business Insider’s weekly round-up of restaurant and retail news. Before we […]
In an earnings call on Wednesday, Chipotle CEO Brian Niccol said he is “confident in the long-term opportunity to more than double the number of Chipotle restaurants in the US.” Even though overall sales were down 9.8% last quarter year-over-year, Niccol said in the earnings call that Chipotle is still […]
Chipotle’s digital sales grew 216% year-over-year during the second quarter, as the pandemic went into full swing, Chipotle CEO Brian Niccol said. Digital sales accounted for $US829 million, or 61% of Chipotle’s overall sales for the quarter. Even though 85% of Chipotle dining rooms are open, most customers continued to […]
On Monday, Papa John’s announced it would hire 10,000 more employees on top of the 20,000 it had planned to hire starting in March. 6.5 million restaurant workers are still out of a job because of the pandemic, but Papa John’s is one of several major restaurant chains hiring right […]
Hedge-fund billionaire Bill Ackman bought into a mystery business during the coronavirus sell-off, but sold weeks later and invested in established holdings instead. “We did take an, actually, pretty large stake in a company in the middle of the crisis at prices that looked very, very attractive,” the Pershing Square […]
Chipotle released three new official menu hacks on TikTok this week. So even though I pledged not to order from chain restaurants during the pandemic, I couldn’t say no to the task of taste testing these menu hacks – mostly because that’s my job. Using TikTok instructionals, I ordered and […]
Chipotle shares hit a record high on Monday as the stock passed the $US1,000 level for the first time ever. Chipotle has seen strong momentum in its delivery business as the coronavirus pandemic has forced restaurants across the country to close its dining rooms and shift to pick-up and delivery […]
Since the coronavirus pandemic caused a 35% decline in the S&P 500, some stocks have staged eye-popping recoveries. Mainstream companies like Tesla, Uber, and Snapchat have staged rallies in excess of 100% from their mid-March lows. Here are seven more mainstream stocks that have staged massive rallies in excess of […]
Some states are already allowing restaurants to reopen their dining rooms. While some chains are jumping at the chance to reopen, others are choosing to wait. Here’s a breakdown of which chain restaurants are planning to reopen dining rooms and when, as well as the ones that aren’t. Visit Business […]
Chipotle agreed to pay a $US25 million fine to resolve criminal charges related to food poisoning outbreaks that sickened more than 1,100 people from 2015 to 2018. The burrito chain recently said that its “food safety culture” is an advantage during the coronavirus pandemic. US Attorney Nick Hanna for the […]
Chipotle’s digital sales grew more than 102% in March, as customers sheltered-in-place, ordering burritos for delivery or pick-up. Chipotle anticipates digital growth to continue to pay off after the pandemic ends, with CEO Brian Niccol saying he expects to see dining rooms begin to reopen “in the next month or […]
Going outside for food isn’t an option for many Americans right now. But major chains have started offering free delivery in response to the coronavirus pandemic’s limitations on movement. From KFC to Chipotle, these 14 chains are now offering customers free delivery. Visit Business Insider’s homepage for more stories. Going […]
Chipotle is giving away free guacamole as part of a new rewards program benefit called Guac Mode. Existing Chipotle Rewards members and anyone who registers before February 20 will receive a free topping or side of guacamole with the purchase of a regular-priced entrée. Guac Mode will unlock access to […]
47 Chipotle workers say the fast-casual restaurant’s managerial pay bonus program, ineffective cleanliness audits, and pressure to work while sick have led to food safety risks at locations around New York City. Workers said that a program paying bonuses based on performance goals, including minimising costs, create a “highly pressurised […]
Restaurant traffic is expected to decline again in 2020, due in part to the upcoming election. BTIG analyst Peter Saleh estimates traffic will be negatively impacted as people “opt for their couch vs. a restaurant dining room” watching presidential debates and the summer Olympics. Restaurant industry consultant Malcolm Knapp said […]
Chipotle has tweaked its chicken to make it Whole30 compliant, as well as rolling out a Supergreens salad mix with romaine, baby kale, and baby spinach. The chain is also offering free delivery all January on its Lifestyle Bowls, which are aimed at paleo, Whole30, and keto dieters. Sign up […]
The S&P 500 index is on track to post its biggest yearly gain in two decades, jumping 29% in 2019 as the year brings major gains for nearly all investments. The index closed at a record high on Thursday, driven higher by Amazon’s “record-breaking” holiday sales and Apple stock’s three-day […]
Chipotle announced on Thursday it is testing new restaurant designs, including new types of drive-thru Chipotlanes and a walk-up location. The new designs aim to boost Chipotle’s $US1 billion digital business. Chipotle CFO Jack Hartung told Business Insider in November that he expects digital orders to one day account for […]
Ghost kitchens, also known as dark kitchens, are one of the buzziest trends in the restaurant business, as chains like Chick-fil-A and Wendy’s explore delivery-centric concepts. Chipotle executives say that the company does not need to partner with ghost-kitchen companies because the chain, functionally, already has a dark kitchen in […]
Chipotle has not been able to add a quesadilla to the menu, despite CEO Brian Niccol saying it is customers’ top-requested new menu item and one of his personal favourites. However, BTIG analyst Peter Saleh said he believes Niccol’s dreams of a Chipotle quesadilla may become a reality as Chipotle […]