Tech

This startup is betting college students will use chatbots

Admithub is a chatbot built for college campuses. Using Admithub students could, for example, ask a last-minute question about FASFA at 1 a.m or a question about applying for housing. Or university officials could send a message with a reminder to submit enrollment forms. Admithub is used by 30 colleges […]
This startup is betting college students will use chatbots
News

DIGITAL HEALTH BRIEFING: Google, researchers use AI to predict patient mortality — Mental health chatbot launches on iOS — Israel PM reveals national digital health project

Welcome to Digital Health Briefing, a new email providing the latest news, data, and insight on how digital technology is disrupting the healthcare ecosystem, produced by BI Intelligence. Sign up and receive Digital Health Briefing free to your inbox. Have feedback? We’d like to hear from you. Write me at: […]
DIGITAL HEALTH BRIEFING: Google, researchers use AI to predict patient mortality  —  Mental health chatbot launches on iOS  —  Israel PM reveals national digital health project
Tech

A startup from Phil Libin’s ‘studio’ thinks its artificial intelligence will make employees happier at work

Disco, a startup partnered with Evernote cofounder Phil Libin’s young artificial intelligence studio All Turtles, released its product to paying customers Tuesday. The product tracks positive language within office chat apps like Slack and Microsoft Teams, and then aggregates the comments into positive feedback reports for employees, managers, and executives […]
A startup from Phil Libin’s ‘studio’ thinks its artificial intelligence will make employees happier at work
Tech

How chatbots could change customer service over the next 5 years

-Over the next few years, chatbots will become a ubiquitous component of the customer service experience. -Phone centres may become a thing of the past as customer service switches to digital interactions. Chatbots will enhance chat conversations by helping humans with micro-tasks and automatic replies, though it’s unlikely that bots […]
How chatbots could change customer service over the next 5 years
Tech

NAB is launching chatbots in its call centres

National Australia Bank will roll out “virtual bankers” to perform tasks previously completed by staff in call centres, as part of a wider overhaul of its processes expected to net the lender hundreds of millions of dollars. With banks using automation to cut costs and save customers time, NAB is […]
NAB is launching chatbots in its call centres
Tech

Chatbots explainer: Conversation may power revenues for the next decade

Mobile apps like Facebook, Twitter, Snapchat and Instagram are touted as the next great opportunity for advertisers, publishers and businesses of all types. But what if a simple conversation tool had the ability to turn prospects into customers far better than any of those hot platforms? Chatbots are software programs […]
Chatbots explainer: Conversation may power revenues for the next decade
News

Facebook has opened up analytics and developer tools for Messenger bots

This story was delivered to BI Intelligence Apps and Platforms Briefing subscribers. To learn more and subscribe, please click here. Facebook announced new capabilities for developers building Messenger, according to TechCrunch. Bot developers will now be able to track their bots on Facebook’s free analytics platform alongside tracking related to […]
Facebook has opened up analytics and developer tools for Messenger bots